Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 160 days ago

Customer Relationship Management (CRM) Back Office Architect

Dhyey Consulting Services Pvt. Ltd.41 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Relationship Management (CRM) Back Office ArchitectDhyey Consulting Services Pvt. Ltd.

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Dhyey Consulting Services Pvt. Ltd.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 160 days ago

The posting

Description of Duties

• Design and lead the architecture of end-to-end CRM and Account Management solutions within the UBOS tolling ecosystem, addressing core functions such as account creation, billing, customer segmentation, violation enforcement, and contact center operations.

• Translate complex tolling business rules into scalable, compliant CRM configurations and integrations with external systems including payment gateways, call center platforms, LPR systems, and other toll collection technologies.

• Define and oversee customer lifecycle management capabilities, including onboarding, transaction reconciliation, dispute resolution, and self-service portals optimized for high-volume, multi-channel environments.

• Architect and support the integration of CRM with contact center applications, ensuring seamless context transfer, real-time data synchronization, and optimized agent workflows for high-volume customer support environments.

• Serve as the functional and technical Subject Matter Expert (SME) for CRM and Account Management, ensuring alignment with PTC standards, enterprise architecture standards, and tolling-specific requirements.

• Lead the architecture design, documentation, and development efforts to ensure modularity, scalability, and high availability across cloud-hosted systems, including

robust disaster recovery and performance optimization strategies.

• Collaborate with cross-functional teams and PTC SMEs to ensure an extensible architecture that supports seamless upgrades and system replacements without disruption to the broader UBOS platform.

• Review and advise on features, user stories, and system specifications to ensure alignment with best practices and program objectives.

• Support architecture efforts for UBOS expansion initiatives, including UBOS Software as a Service (UBOSaaS) and programs like Mileage-Based User Fees

(MBUF) and Road Usage Charging (RUC).

• Participate in enterprise project teams, providing architectural oversight and contributing to project planning, design reviews, and implementation strategies.

• Monitor system performance and resource utilization, providing recommendations for optimization and cost efficiency.

• Ensure compliance with PTC policies, standards, and procedures while independently managing assigned tasks and responsibilities.

• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis

reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format

and / or templates as instructed by the PTC.

• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.

• Work independently to accomplish the tasks and duties assigned.

• Adhere to and follow all PTC standards, policies, and procedures.

• Utilize various software and/or technology tools to perform job duties.

• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10+ years of Back Office CRM & Account Management functional & Technical experience.

• 10+ years of Back Office Systems Architecture experience.

• 5+ years of Back Office Systems for RUC/MBUF experience.

• 5+ years of Multi-tenant CRM deployment support experience.

• Ability to work effectively with technical & non-technical teams.

• Equivalent combination of education and/or experience may be accepted.

• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Desired Skillset

• The ideal candidate will have 5 or more years of expertise in Tolling Back Office projects of various sizes and subject matters.

Additional beneficial skills include:

o Enterprise Business Solutions, specifically SAP, Microsoft D365, and Microsoft

Copilot projects.

o ITIL / ITSM practices and methodologies.

Certifications / Education

• Solution Architecture Certification, such as TOGAF (The Open Group Architecture

Framework).

• Bachelor’s degree in computer science or information systems.

• Equivalent combination of education and/or experience may be accepted.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Dhyey Consulting Services Pvt. Ltd.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Dhyey Consulting Services Pvt. Ltd.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Dhyey Consulting Services Pvt. Ltd.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.