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Open nowPosted 159 days ago

Customer Relationship Management (CRM) Developer

Dhyey Consulting Services Pvt. Ltd.41 open roles

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Your applicationOpen nowCustomer Relationship Management (CRM) DeveloperDhyey Consulting Services Pvt. Ltd.

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  6. 57.8%60 days
This job: posted 159 days ago

The posting

Description of Duties

• Configure and develop the PTC’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.

• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.

• Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.

• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and

payment gateways.

• Under the direction of the Microsoft CRM CE Sr Developer / Designer:

o Ensure the seamless integration, best in class performance, and efficient data flow across systems.

o Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.

o Promote user adoption through effective change management and support.

o Provide ongoing support and optimization for Dynamics 365 CE solutions.

o Identify and implement improvements to enhance system functionality and user experience.

o Configure Dynamics 365 CE applications to meet specific business requirements.

o Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.

o Work with technical teams to ensure customizations and integrations are aligned with functional needs.

o Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC

Standards, and PTC Software Development Lifecycle documentation.

• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems.

• Work independently to accomplish the tasks and duties assigned.

• Adhere to and follow all PTC standards, policies, and procedures.

• Utilize various software and/or technology tools to perform job duties.

• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.

• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.

• 7+ years of .Net experience writing plug in code for Dynamics CE.

• 3+ years of REACT experience.

• 3+ years of Power Automate experience.

• 2+ years of PowerBI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.

• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.

• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation

projects for high volume contact centers.

• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.

• Familiarity with Agile development methodologies.

• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills:

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Ability to lead and collaborate with cross-functional teams.

• Detail-oriented with strong organizational and project management skills.

• Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects

• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications:

o Dynamics 365 Fundamentals (MB-910).

o Microsoft Power Platform + Dynamics 365 Core (MB-200).

o Power Platform App Maker Associate (PL-100).

o Dynamics 365 Customer Service Functional Consultant Associate (MB-230).

o Power Platform Developer Associate (PL-400)

o This role should be working towards the following certifications:

o Power Platform Functional Consultant Associate (PL-200).

o Dynamics 365 + Power Platform Solution Architect Expert (PL-600).

• MS Dynamics Fast Track recognized architect.

• Microsoft Most Valuable Professional (MVP) recognized.

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