Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 days ago

Service Support Technician

Digi Security Systems16 open roles

Where
Tulsa, OK
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Support TechnicianDigi Security Systems · Tulsa, OK

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Digi Security Systems's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Digi Security Systems postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 16 days ago

Digi Security Systems median: 12 days open

The posting

Position Overview

We are seeking an excellent Service Support Technician to join our Remote Support Service Team. The Service Support Technician is responsible for receiving, reviewing, documenting and resolving remote support service calls. This role ensures efficient handling of service requests, timely resolution of technical issues, proper documentation, and coordination with field service teams when on-site support is required. This person should have at least 3-5 years of experience as a field technician in the low voltage security industry, and s/he must have exceptional communication, administrative, and organizational skills. Preference will be given to candidates with additional service, programming and troubleshooting experience. This role requires at least 1-3 years of experience in remote troubleshooting and problem solving, knowledge of networking and connectivity principles, and multiple years of direct experience in software and system configurations for IP network security systems.

The Service Support Technician will be expected to commute to the office every day. Starting pay for this position is negotiable depending on experience.

Job Responsibilities:

Ticket Management & Remote Support

  • · Receive, review, and triage incoming service tickets to determine the nature and priority of the issue.
  • · Diagnose and resolve technical issues remotely for security systems, including surveillance, access control, and other systems.
  • · Document all troubleshooting steps, resolutions, and customer interactions in the ticketing system with clarity and accuracy.
  • · Escalate and assign tickets to the appropriate field service team board when remote resolution is not possible.
  • · Ensure SLAs (Service Level Agreements) and response times are met for all support requests.
  • · Document and retain remote support agreements and terms and conditions for partners utilizing remote support services.

Process Improvement & Collaboration

  • · Collaborate with field service teams to ensure seamless coordination between remote and on-site support.
  • · Work with engineering and technical teams to escalate complex issues and improve system supportability.
  • · Identify recurring technical issues and recommend process improvements or system optimizations.
  • · Stay updated on emerging technologies and industry best practices related to security system integration.

Reporting & Documentation

  • · Maintain and improve a knowledge base of common issues and solutions to enhance team efficiency.
  • · Ensure compliance with security policies and industry regulations in all support activities.

Key Skills:

  • Strong knowledge of low-voltage security systems, including CCTV, access control, and alarms.
  • Strong knowledge of networking and remote support connection means and methods.
  • Proficiency in ticketing systems and remote troubleshooting tools.
  • Excellent problem-solving, communication, and customer service skills.
  • Strong organizational skills with a focus on documentation and process improvement.

This role is critical to ensure high-quality remote support and efficient service delivery for security system customers.

Benefits:

  • 30 hours PTO plus 2 weeks' vacation accrual rate
  • 9 company-wide paid holidays throughout the year
  • 401k plan w/corporate matching structure
  • Full health benefits-medical, dental and vision
  • Included life insurance, additional available for purchase
  • Accident/critical illness insurance available for purchase
  • Required training/licensing paid for by company
  • Voluntary professional development opportunities

Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.

#LI-KM1

#LI-KM1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Digi Security Systems's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Digi Security Systems's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Digi Security Systems's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.