The posting
digiLab is a formative AI company with world-leading specialists in uncertainty quantification, applied where the stakes are highest and the margin for error is smallest.
Our customers are among the largest and most advanced engineering and science-led organisations in the world, and they're using our technology to tackle some of society's biggest challenges. How do we make fusion energy a commercial reality? Can we drive down the cost of renewable energy and accelerate the transition to a sustainable future? How do we support coral reef restoration, or strengthen Britain's national security? These are just a few of the critical questions our technology is helping to answer.
At the heart of our work is the Uncertainty Engine, digiLab's trustworthy and explainable AI platform, enabling our customers to accelerate innovation, reduce risk, and deliver real value through more confident decisions.
We are looking for ambitious team members to help shape our pioneering technology and tackle some of the world's most impactful problems.
Summary:
The IT Operations & Security Specialist at digiLab will be instrumental in building, managing, and securing our internal systems and IT infrastructure. You will oversee day-to-day IT helpdesk support, manage multi-site network infrastructure and hardware maintenance, and design, implement, and maintain security tooling and policies. You'll partner with teams across the business to build strong, reliable IT foundations that enable the company to grow safely while keeping day-to-day operations smooth. In addition you will be the point of contact for client related security questions.
This is a part time role (day(s) to be decided), and is based in our Exeter HQ. Travel to our other locations will be required.
The Role:
As an IT Operations and Security Specialist at digiLab, you will be responsible for:
- Keeping Team Access Smooth and Secure: Help everyone get seamless, secure access to the tools they need from day one, guiding smooth onboarding and offboarding while making sure our everyday apps stay safe and simple to use.
- Protecting Our Everyday Devices: Look after and monitor our laptops and tech (Mac, Windows, and more), making sure team hardware is always updated, protected, and running without a hitch.
- Proactive Defense & Problem Solving: Set up and manage security tools that protect our workplace, resolve issues quickly when things go off-track, and run friendly security awareness exercises to keep the team sharp.
- Building Trust with Clients & Standards: Answer security questions from clients with clarity and confidence, while maintaining our standards and certifications like CyberEssentials and ISO27001/SOC2.
- Reliable Networks & Systems: Ensure our office networks, Wi-Fi, cloud platforms, and backups run dependably behind the scenes so the team can work uninterrupted wherever they are.
- Supportive IT & Equipment Care: Be a helpful, approachable point of contact for IT support across the business, managing new hardware, setup, and equipment throughout its lifecycle.
Duties may evolve, and you may be asked to take on other reasonable responsibilities within your competence to support our growth.
Required Skills:
- Support & Operations: Proven experience in IT helpdesk support, including remote and in-person hardware setup (onboarding/offboarding), printer troubleshooting, and software provisioning.
- Infrastructure & Networking: Hands-on experience maintaining office networks, Wi-Fi, and connectivity (VPNs, WAN/LAN) across multiple sites.
- IT Security & Compliance: A solid foundation in IT security principles and corporate security engineering, with a focus on endpoint security and data confidentiality.
- Compliance Awareness: Familiarity with data protection standards (like GDPR) and security frameworks (e.g., CyberEssentials, ISO27001, or SOC2).
- Client-Facing Communication: Experience responding to security questionnaires and translating complex technical concepts into clear, simple language for non-technical stakeholders.
- Problem-Solving Mindset: A proactive, 'hands-on' approach to troubleshooting with a strong desire to learn and implement new AI tools for efficiency.
Location:
This role will be based in our Exeter office.
As an ambitious, rapidly-growing start-up, we’re looking for proactive, adaptable people who thrive in a fast-paced environment.
Our Culture and Values
At digiLab, we're building something we truly believe in, and we're looking for like-minded people.
We foster a culture of innovation, trust, and collaboration. Our values include:
- Creativity & Agility: Encouraging innovation and flexibility in goal achievement.
- Trust & Responsibility: Supporting each other in taking calculated risks for bold innovation.
- Open & Honest Collaboration: Ensuring transparent communication and alignment.
- High-Performance Standards: Continuously challenging ourselves to excel in delivery.
- Value-Driven Work: Regularly assessing our contributions toward company goals.
Benefits:
We value enthusiasm and loyalty, and we’re committed to offering a great work-life balance. Along with the exciting challenges this role provides, we offer a range of benefits including:
- Competitive Salary
- Personal & professional development
- BUPA private health care (via salary sacrifice)
- Company Cashplan
- Cycle to work scheme
- Referral Program
- Regular social events such as pizza nights, kayaking, bouldering and bake offs
Equal Opportunities: digiLab is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to ensuring our recruitment processes are fair, inclusive, and legally compliant. We take equality, dignity, and non-discrimination seriously.
Final Note: We aim to respond to every applicant, but due to high application volumes, we may not be able to respond individually. Thank you for your interest in joining the digiLab team. The information you provide will be stored and used in line with our Privacy Notice.
