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Open nowPosted 96 days ago

Compliance Customer Success Manager

Dili9 open roles

Pay
$100,000 – $130,000 a yearly
Where
United States
Work mode
Remote
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Your applicationOpen nowCompliance Customer Success ManagerDili · United States

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  4. CV RocketApplied on Dili's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 96 days ago

The posting

About Us

We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. We empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.

Role Overview

We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship / construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.

Responsibilities

  • Serve as the primary client contact, clearly communicating compliance processes and requirements.
  • Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.
  • Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.
  • Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.
  • Provide thoughtful feedback to enhance platform functionality and user experience.

Qualifications

  • 3+ years of experience in detail-oriented, client-facing roles.
  • Strong organizational, communication, and multitasking skills.
  • An adaptable learner comfortable quickly mastering new software tools.
  • Highly dependable and capable of independently managing multiple projects.

Nice to Haves

  • Familiarity with the Davis-Bacon Act (prevailing wage)
  • Understanding of labor compliance processes, construction, and other physical industries

Benefits

  • Competitive salary and meaningful equity
  • Medical, dental, and vision insurance.
  • Flexible, remote-friendly work environment
  • Career growth opportunities including potential leadership roles
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