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Open nowPosted 3 days agoWe saw it 17 min after it went up

Hardware R&D Tech Lead

Diligent Robotics9 open roles

Where
Austin, Texas, United States
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Your applicationOpen nowHardware R&D Tech LeadDiligent Robotics · Austin, Texas, United States

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Diligent Robotics postings stay open a median of 43 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

Diligent Robotics median: 43 days open

The posting

The Hardware R&D Technical Lead runs the HQ team that keeps Moxi robots in hospitals working. The team provisions, builds, tests, quality-checks and ships what the field needs.

Diligent Robotics deploys Moxi, a mobile service robot, in hospitals across the US. The operating fleet is growing from about 70 robots today to about 200 by the end of 2027, mostly next-generation Moxi units at new hospital sites. This role makes sure HQ keeps pace.

The team's mission is the same as all of Service Operations: 95% overall monthly robot uptime, timely delivery of assigned objectives, and continuous improvement mindset for all systems and processes.

Responsibilities

Lead and develop the team

  • Hold weekly 1:1s and give every role written expectations and clear measures.
  • Coach, give direct feedback, run performance reviews, and address performance issues early, with HR.
  • Cross-train the team so no task depends on one person.
  • Build a culture of ownership: confirm work is done, close every loop, and hand off in writing.

Keep staffing matched to the fleet

  • Track workload across provisioning, builds, QC, refurbishment and parts shipping, and spot capacity gaps before they cause delays.
  • Forecast headcount with the Head of Service Operations as the fleet grows, then hire and onboard to plan.
  • Plan coverage for time off, on-call rotations and build surges.

Keep the team aligned on priorities

  • Own the team's charter and intake for requests from field service, engineering and manufacturing.
  • Keep a single prioritized backlog and make trade-offs visible early.
  • Join the daily field service stand-up, and publish a weekly status: done, in progress, blocked, decisions needed.

Coordinate testing with engineering

  • Plan and run hardware tests and validation with the hardware, software and reliability engineering teams, such as docking, charging, battery, thermal and endurance testing.
  • Schedule HQ test robots, make sure results are recorded and shared, and pilot retrofits before they go to the fleet.
  • Support root-cause analysis on repeat field failures.

Run depot operations

  • Oversee robot and base provisioning, builds, refurbishment and returns.
  • Own the QC gate so parts and robots ship complete to hospital sites and to manufacturing.
  • Make sure parts ship the same day, and keep work instructions and repair procedures current.

Qualifications

  • 5+ years of hands-on work with electromechanical or robotics hardware, such as building, repairing, testing or field service.
  • 2+ years leading technicians directly, including hiring, coaching and managing performance.
  • Strong electrical troubleshooting on low-voltage DC systems, batteries, chargers and wiring harnesses, using a multimeter and reading schematics.
  • Experience running a test, QC or build process with written procedures and recorded results.
  • Clear, direct written and verbal communication with technicians, engineers and leadership.
  • Able to balance competing priorities and say what will slip and why.

What Makes You Stand Out

  • Familiarity with MaintainX or a similar maintenance management system (CMMS).
  • Experience working with contract manufacturers on builds, quality issues and returns.
  • Background with mobile robots, AMRs or other autonomous machines.
  • Experience with lithium battery systems and charging, LiFePO4 in particular.
  • Lean or 5S shop practices, or experience in a regulated environment such as healthcare.

Working conditions

  • Full-time and on-site at our Austin, TX headquarters, working in a hardware shop and office setting.
  • Up to 10% travel to hospital sites and manufacturing partners.
  • Regularly lift and move components up to 50 lb, and stand for long periods during builds and testing.
  • Occasional after-hours support when robots are down.
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