Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

IT Incident Manager

Dinsmore & Shohl LLP20 open roles

Where
Dinsmore & Shohl, 255 E. 5th St., Cincinnati, Ohio, United States of America
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Incident ManagerDinsmore & Shohl LLP · Dinsmore & Shohl, 255 E. 5th St., Cincinnati, Ohio, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Dinsmore & Shohl LLP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Dinsmore & Shohl LLP postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 days ago

Dinsmore & Shohl LLP median: 21 days open

The posting

Dinsmore is seeking an IT Incident Manager at its Cincinnati, OH location. The IT Incident Manager is accountable for restoring technology services quickly, consistently, and with minimal disruption to client service, attorney productivity, and firm operations. This role leads incident management across the firm and has direct responsibility for the Service Desk, ensuring responsive, professional support for attorneys and business professionals across all offices and working arrangements. The position coordinates major incident response, provides clear communications during time-sensitive events, protects confidential and privileged information, and uses service data to improve technology reliability and the user experience in a deadline-driven legal environment. Responsibilities

Develop, own and continuously improve the firm’s incident management process in alignment with ITIL practices, firm priorities, and the expectations of a client-service organization Lead major incidents from declaration through service restoration, coordinating technical teams, vendors, firm leadership, office administrators, and business stakeholders Set incident priorities based on attorney and staff impact, affected offices or practices, client commitments, court and filing deadlines, transaction closings, security risk, and contractual or regulatory obligations Maintain clear command, escalation, and decision-making structures during high-impact incidents Provide timely, concise updates to firm leadership, attorneys, business professionals, office contacts, and affected practice groups while protecting sensitive technical and client information Ensure incident records contain accurate timelines, actions, decisions, affected services, business and client impact, workaround information, and resolution details Facilitate post-incident reviews, identify corrective actions, assign accountable owners, and track commitments through completion Identify recurring incidents affecting legal workflows or critical platforms, including document management, time entry, billing, email, collaboration, remote access, identity, litigation support, and practice applications Maintain major incident procedures, contact lists, communication templates, vendor escalation paths, and office-specific contingencies Lead the outsourced Service Desk and remain accountable for daily operations, service quality, and professional standards across the firm’s offices and remote workforce Set performance expectations with third party Service Desk provider Serve as an engaged operational leader by monitoring support queues, triaging high-impact issues, coordinating escalations, and intervening when business risk or an attorney or client deadline requires expedited attention Ensure consistent intake, categorization, prioritization, troubleshooting, escalation, documentation, and closure of incidents and service requests Build a high-touch service culture focused on responsiveness, plain-language communication, follow-through, and respect for the time pressures of legal professionals Define and maintain support procedures, knowledge articles, standard work, call scripts, and escalation criteria for core legal and enterprise technologies Partner with applications, infrastructure, security, training, and innovation teams to improve first-contact resolution and reduce disruption to legal work Analyze user feedback, ticket trends, service levels, abandonment rates, reopen rates, attorney-impacting incidents, and resolution quality to drive improvement Maintain after-hours, weekend, and on-call support arrangements appropriate for court deadlines, deal activity, travel, remote work, and the firm’s geographic footprint Develop dashboards and reporting on incident performance, major incidents, Service Desk demand, service levels, attorney and staff experience, office trends, and improvement actions Use service data to identify operational risks, capacity needs, training opportunities, automation candidates, and service improvements Work with service owners and project teams to define support models, escalation paths, operational acceptance criteria, knowledge requirements, and readiness standards for new or changed services Participate in business continuity, disaster recovery, cybersecurity incident, and crisis management activities Perform other duties, responsibilities, and special projects as assigned

Requirements

Calm, structured leadership during high-pressure and time-sensitive events Strong judgment, prioritization, and decision-making based on business and client impact Ability to communicate technical issues clearly High-touch client-service orientation with consistent ownership and follow-through Ability to influence and coordinate work across practices, offices, administrative departments, and technical teams Strong analytical skills and the ability to use service data to identify trends and improvements Demonstrated organizational skills, attention to detail, and effective use of time Ability to plan and prioritize work in a fast-paced, deadline-driven environment Flexibility and willingness to adjust to changing support needs, incident demands, and scheduling requirements Sound discretion when handling privileged, confidential, security-sensitive, and client information

Bachelor’s degree in information technology, business, or a related field, or equivalent professional experience Minimum of five years of progressive IT service management, Service Desk, or technical support experience Demonstrated experience leading major incidents in a complex, distributed, highly available, and deadline-driven environment Strong knowledge of incident management, Service Desk operations, escalation management, service communications, and IT service management platforms Working knowledge of enterprise and legal technologies, including identity, endpoint, network, collaboration, cloud, security, document management, time and billing, remote access, and practice-specific applications ITIL Foundation certification preferred; HDI, advanced ITIL, service management, or relevant technical certifications are beneficial Availability to lead or coordinate critical incidents outside normal business hours

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Dinsmore & Shohl LLP's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Dinsmore & Shohl LLP's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Dinsmore & Shohl LLP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.