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Open nowPosted yesterday

Guest Service Representative

Diverse Concepts, LLC

Where
Gatlinburg, TN, US
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Your applicationOpen nowGuest Service RepresentativeDiverse Concepts, LLC · Gatlinburg, TN, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Diverse Concepts, LLC's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

The posting

Guest Services Representative

Job Description

Provide genuine, efficient and friendly service for front of house to ensure smooth operations.

Primary Responsibilities

  • Greet guests and courteously answer questions about the hotel and local area.
  • Check guests in and out in an efficient and friendly manner
  • Resolve complaints in a positive manner.
  • Answer phones, direct calls and take reservations.
  • Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
  • Manage cash handling and check cashier closings and deposits.
  • Monitor high balance guests and payments owing and take appropriate action.
  • Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
  • Be attentive, friendly, helpful and courteous to other team members and guests.
  • Wear the proper uniform at all times. Uniform must be wrinkle free, clean and neat.
  • Attend regularly scheduled meetings for front desk personnel.
  • Work with the group sales manager to manage rooming lists, room assignments, cut-off dates and ensure smooth check-in, check-out and billing accuracy.
  • Follow all hotel safety policies, procedures & standards.
  • Handle other duties as assigned by Front Office Manager

Requirements

  • Must be willing to work holidays and weekends.
  • Friendly, outgoing personality and professional appearance required.
  • Hospitality experience and/or customer service experience preferred.

Positive attitude and excellent communication skills a must.

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  1. A CV for this posting

    Written against Diverse Concepts, LLC's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Diverse Concepts, LLC's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Diverse Concepts, LLC's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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