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Open nowPosted 11 hours ago

(1118384) Senior Digital Platforms Support Engineer

Diversified Services Network, Inc.

Where
Broomfield, CO, United States
Work mode
Remote
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Your applicationOpen now(1118384) Senior Digital Platforms Support EngineerDiversified Services Network, Inc. · Broomfield, CO, United States

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Share of postings closed within
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  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 11 hours ago

The posting

Senior Digital Platform Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.

Key Responsibilities

  • Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model
  • Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
  • Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
  • Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
  • Lead incident management, root cause analysis, and service restoration for critical business applications
  • Apply monitoring, observability, and automation to proactively improve platform reliability
  • Train and enable existing team members to support the platform
  • Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai

Requirements

Required Qualifications

  • Bachelor’s degree with 5–7+ years of relevant experience
  • 5+ years of hands-on AWS experience
  • Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
  • Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations

Benefits

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Salary expectations: 145,000-150,000 per annual

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