Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 79 days ago

End User Support Technician - Intermediate - Talent Pool

DLK Group25 open roles

Where
Cape Town, Western Cape, South Africa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEnd User Support Technician - Intermediate - Talent PoolDLK Group · Cape Town, Western Cape, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DLK Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 79 days ago

The posting

End User Support Technician Position Overview An opportunity exists for an End User Support Technician to provide technical support and maintenance of end-user computing environments. The successful candidate will be responsible for supporting desktops, laptops, tablets, smartphones, and related end-user technologies while ensuring the timely restoration of services and functionality. Core Responsibilities Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones. Troubleshoot, diagnose, and resolve hardware and software issues. Support the end-user environment and assist in the restoration of services and functionality. Provide field support services across various locations as required. Record, track, manage, and escalate incidents, issues, and risks as appropriate. Maintain effective communication with end users and stakeholders regarding support requests and resolutions. Ensure adherence to service standards and operational procedures. Skills and Competencies Experience supporting end-user computing environments. Strong troubleshooting and problem-solving skills. Effective verbal and written communication skills. Ability to build and maintain positive working relationships with technical teams and business users. Ability to manage, document, and escalate incidents, issues, and risks. Customer-focused approach with strong service orientation. Requirements Minimum Qualifications National Diploma, Degree, or relevant technical certification (e.g., MCSE) ITIL Certification Experience Required Minimum of 2 years' relevant IT support experience Mandatory Requirements Valid driver's licence Physically fit and able to perform the duties of the role. Willingness to work 8-hour shifts. Willingness and ability to travel within the metro area to Data Centre locations. Minimum of 2 years' relevant IT experience. Additional Requirements May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS). Ability to work effectively in a team environment and independently when required. Strong stakeholder engagement and relationship management skills. Working Hours and Shifts The role requires 8-hour shift work, operating Monday to Sunday, including public holidays. Shift Time Day Shift 06:00 – 14:00 Evening Shift 14:00 – 22:00 Night Shift 22:00 – 06:00 Lunch breaks are included within each shift. Management reserves the right to amend shift schedules based on operational requirements. Interview Process Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted. Additional Information Public holidays and weekends form part of the normal shift roster. Travel within the metro area may be required to support operational needs.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against DLK Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on DLK Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    DLK Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.