The posting
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.
JOB RESPONSIBILITIES: • Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed. • Assist other team members to make follow up calls regarding customer problems • Take ownership of each communication with the customer, ensuring follow up communication is made as needed • Aggressively pursue collection of past due amounts • Negotiate payment plans according to company guidelines • Other duties, as assigned.
JOB REQUIREMENTS: • High school diploma or GED. College degree preferred • Minimum 1 years’ experience in customer portals/billing • Experience with oil & gas billing • Handle confidential information in a discreet, professional manner • High level of accuracy and sense of urgency • Communicate effectively • Strong attention to detail • Discretion with company and vendor information. • ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline) • Strong background in MS Office and Reporting Queries • Focused on maintaining the highest level of customer service



