Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Technical Support Engineer III - German

DocuSign228 open roles

Where
Egypt
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineer III - GermanDocuSign · Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DocuSign's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. DocuSign postings stay open a median of 46 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 7 hours ago

DocuSign median: 46 days open

The posting

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign's Intelligent Agreement Management platform (IAM). The Sr. Technical Support Engineer will both have the accountability and responsibility to deliver on our customers' needs. This role is the technical domain expert between customers and all functions within Docusign to resolve technical support inquiries. Working with resources across Docusign, this role expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This position is an individual contributor role reporting to Technical Support Manager. Responsibility Provide outstanding technical support for the Docusign ecosystem and associated services Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows, in accordance with team-specific scope Own customer issues to engineering interface to resolve technical bugs and influence development roadmap Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs Partner with non-delivery teams to identify needs and develop product training Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment on plans Meet and exceed Docusign Customer Support service level goals for areas of Docusign ecosystem expertise Serve as an escalation point for eSign Technical Support Team Engineers and Non-eSign aligned TCSMs as needed Act as an On-Call escalation contact in a rotation during weekend hours Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area 5+ years of SaaS network troubleshooting experience in a Technical Support and/or Network Operations Center (NOC) capacity Experience with modern markup and programming languages such as XML, JSON Experience troubleshooting in a web-based environment including HTTP, JSON, HTML Log analysis experience using network tools such as Wireshark, Fiddler, browser developer tools or similar Fluent in German and English Preferred Self-motivated, goal-oriented, excellent organizational skills and outstanding time management skills Knowledge of web services, SDK's, REST and SOAP API's Microsoft System Administration work experience Docusign organization administration work experience Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence Ability to maintain composure in critical situations and communicate clearly with both internal and external customers Experience troubleshooting embedded signing and sending, as well as Docusign On-demand Signature Service and Docusign Central data replication scenarios Expertise with reporting using Salesforce, Excel, and PowerPoint to an executive audience Mastery troubleshooting regular expressions, debugging code and/or complex data validation rules Domain expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML, oAuth, SSO and IDP's Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice #LI-BF3 #LI-Remote

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against DocuSign's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on DocuSign's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    DocuSign's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.