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Open nowFirst seen 5 hours ago

Motorcycle Service Advisor

dohertyautomotive168 open roles

Where
Lakeland, FL
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Your applicationOpen nowMotorcycle Service Advisordohertyautomotive · Lakeland, FL

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Share of postings closed within
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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 5 hours ago

The posting

Lakeland Harley-Davidson is actively searching for a motivated, enthusiastic individual with a passion for customer service and the motorcycle riding lifestyle to fill the position of Service Advisor.

Major Duties and Responsibilities:

1) Service Department Operations

  • Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid and warranty repair orders.
  • Follow procedures for quick & efficient handling of warranty items.
  • Become familiar and efficient with all phases of the computer system required for service & parts management.

2) Customer Service

  • Provide superior customer service to both internal and external customers.
  • Greet customers in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Sell additional services by pointing out service specials or additional work needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude.

Qualifications:

  • Must have ability to get along with a broad customer base.
  • Experience with Point-of Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
  • Knowledge and experience with servicing of motorcycles and other products sold by the dealership is a plus. Demonstrated ability to quickly learn them if not.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance

Requirements:

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

License/Certification:

  • Motorcycle License (Preferred)

Must be 18 years of age or older. Lakeland Harley Davidson is an equal opportunity employer and a drug free work environment.

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