Scale Operations Coordinator

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.

Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.

Dolese Delivers:

• Stable Foundation
• Treat with Respect
• Safe Environments
• Employee Focus

JOB SUMMARY:

Grow your career with a company built on Safety, Integrity, Teamwork, and Stewardship. As a Scale Operations Coordinator I at Dolese, you will perform scale and gate operation activities to support accurate ticketing and efficient customer transactions. This entry-level role supports daily operations by weighing trucks, generating scale tickets and bills of sale, entering transaction data, and maintaining accurate records. In this role, you will contribute to a positive customer experience by interacting with customers and internal teams while developing a foundational understanding of scale operations and transactional systems under direct supervision.

WHY JOIN US

We are people, building communities from the ground up. For our employees, we are focused on building careers. Joining our team means:

• Stability & Legacy: Be part of a company with more than a century of success, operational excellence, and a strong commitment to our employees.
• Growth Opportunities: Gain hands-on experience with scale and ticketing systems, transaction processing, and customer interactions while building a strong foundation in documentation accuracy and operational workflows.
• Impactful Work: Your efforts support accurate ticketing and smooth daily operations, helping ensure efficient customer transactions and reliable production flow.
• Supportive Culture: Our employees support one another and our customers through our service values: Champion Kindness, Incite Enthusiasm, Build Relationships, and Provide Innovative Solutions. We value collaboration, integrity, and continuous improvement

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Weigh trucks entering and exiting the site and ensure accurate capture of load information during routine operations.
• Generate scale tickets, bills of sale, and related transaction documentation following established procedures.
• Verify customer and vendor information at the scale house to ensure proper processing and site access.
• Enter transaction data and process customer orders, including phone orders, in scale and ticketing systems, ensuring accuracy, completeness, and data integrity.
• Operate plant transaction systems to process sales, shipments, and related activities.
• Install and manage RFID tags to support vehicle entry and exit at the plant site.
• identify products and materials during transactions to support accurate processing and assist customers as needed.
• Work with customers to confirm order details and determine material requirements for accurate processing.
• Respond to customer inquiries by clarifying requests and providing accurate information related to products, orders, and transactions.
• Identify transaction or customer issues and take appropriate action, including escalating concerns as needed.
• Submit scale tickets, production reports, inventory adjustments, and cash sales documentation in a timely manner.
• Assist with basic cash handling activities and maintain accurate transaction records following company procedures.
• Reconcile daily receipts, including cash, credit card, and check transactions, and complete required documentation accurately.
• Support documentation requirements related to scale operations, including customer tax documentation, while maintaining accurate and organized cash transaction records.
• Maintain the scale house and surrounding work area in a clean, organized, and safe condition.
• Follow all safety, environmental, and MSHA regulations by consistently applying safe work practices and identifying potential hazards.
• Regular, reliable attendance at the assigned worksite.
• Perform other duties and responsibilities related to the nature of the job as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or equivalent required.
• Experience in administrative, operations support, or customer service roles preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrate a positive attitude and willingness to learn and follow safety policies and procedures.
• Ability to follow instructions and work under direct supervision.
• Basic knowledge of APEX or similar transaction-based systems.
• Demonstrate basic accuracy and attention to detail in weighing, ticketing, and documentation activities through training and on-the-job experience.
• Demonstrate basic proficiency with scale and ticketing systems.
• Ability to perform accurate data entry in a high-volume environment.
• Proficiency in computer applications, including Microsoft Word and Outlook.
• Ability to complete required documentation, both in written form and within digital systems, with accuracy and attention to detail.
• Strong interpersonal and communication skills with the ability to interact professionally and respectfully with customers, vendors, and team members.
• Ability to work effectively as a team player in a fast-paced environment with a strong work ethic.
• Ability to learn quickly and adapt to changing work demands.
• Demonstrate reliability in attendance, work performance, and workplace behavior.
• Willingness and ability to perform physically demanding labor.
• Willingness to work a flexible schedule, including nights, overtime, and weekends as required.

PHYSICAL REQUIREMENTS:

• Lift objects of various dimensions and up to 30 lbs. of weight occasionally.
• Ability to repeatedly climb stairs and ladders.
• Ability to work in confined spaces.
• Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects.
• Ability to repeatedly reach, squat, and tolerate prolonged standing, walking, and sitting.
• Ability to work near, around, or on light or heavy equipment.
• Ability to perform repetitive motions such as typing and data entry using a keyboard and mouse.
• Ability to communicate clearly and effectively.

EEO Statement:

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.