The posting
The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.
Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.
Dolese Delivers:
- Stable Foundation
- Treat with Respect
- Safe Environments
- Employee Focus
JOB SUMMARY
Grow your career with a company built on Safety, Integrity, Teamwork, and Stewardship. As a Technology Services Specialist II at Dolese, you will independently support Operational Technology applications that enable reliable and efficient business and field operations. In this role, you will configure, administer, troubleshoot, and support applications used across operational functions while helping users resolve routine application, integration, access, and technology issues. You will also support application and endpoint administration, deployments, upgrades, testing, technology implementations, documentation, and security and compliance activities. You will work closely with users, Business Analysts, Project Managers, and Technology teams to understand operational needs, support application improvements, and deliver consistent Technology services.
WHY JOIN US
We are people, building communities from the ground up. For our employees, we are focused on building careers. Joining our team means:
- Stability & Legacy: Be part of a company with more than a century of success, operational excellence, and a strong commitment to our employees.
- Growth Opportunities: Expand your technical capabilities across Operational Technology applications, application administration, troubleshooting, deployments, integrations, and technology implementations.
- Impactful Work: Your work helps keep critical operational applications running reliably, enabling employees to serve customers and keep business and field operations moving.
- Supportive Culture: Our employees support one another and our customers through our service values: Champion Kindness, Incite Enthusiasm, Build Relationships, and Provide Innovative Solutions. We value collaboration, integrity, and continuous improvement.
KEY RESPONSIBILITIES
Operational Technology Application Support
- Configure, support, and troubleshoot routine Operational Technology applications using established practices.
- Provide hands-on application support to users across operational functions and help resolve issues affecting day-to-day business and field activities.
- Gather and analyze information related to reported application issues, evaluate findings, and identify practical solutions within assigned support responsibilities.
- Support applications used across operational functions, including CRM, point-of-sale, Inside Sales and Logistics, batching, dispatch, delivery, Quality Control, and related operational systems.
Application & Endpoint Administration
- Perform routine application and endpoint administration, including configuration, user access, and support activities.
- Administer routine application functionality and settings using established procedures and approved access requirements.
- Support endpoint configuration and administration activities associated with supported applications and operational technology services.
- Coordinate routine application, access, or endpoint concerns requiring additional support with the appropriate Technology teams.
Technology Deployments & Implementations
- Support routine application deployments, upgrades, endpoint configuration, testing, and technology implementations.
- Support application testing, validation, acceptance, and implementation activities using established requirements and procedures.
- Contribute to application and technology projects by completing assigned configuration, testing, documentation, and implementation activities.
- Support user and operational readiness during application upgrades, implementations, and technology changes.
Technical Support, Security & Compliance
- Troubleshoot and resolve routine application, integration, endpoint, and supporting technology issues.
- Apply established application and endpoint security practices and support compliance requirements.
- Identify application, access, security, data, or technology concerns and coordinate appropriate resolution or escalation.
- Participate in an on-call rotation and provide after-hours support for urgent Operational Technology application issues as needed.
Documentation, Knowledge & User Enablement
- Maintain application and technology documentation, technical procedures, and knowledge resources using established standards.
- Create and maintain application configuration, troubleshooting, support, and implementation documentation that promotes consistent service and repeatable resolution.
- Communicate new issues, troubleshooting steps, and resolutions to team members and maintain accurate support documentation.
- Support user training and develop resources that strengthen understanding of supported applications and promote user self-sufficiency.
Project Support, Service Improvement & Collaboration
- Contribute to application and technology implementation efforts by completing assigned project activities and supporting project planning, status tracking, and implementation needs.
- Work with Business Analysts, Project Managers, Technology teams, vendors, and operational stakeholders to clarify application needs and support successful implementations.
- Identify recurring application, technology, and support issues and contribute to service improvement efforts.
- Recommend practical improvements that enhance application support, user experience, operational effectiveness, or Technology service delivery.
- Communicate technical information clearly while coordinating application support, deployments, and implementation activities.
- Other duties and responsibilities may be assigned on a temporary or permanent basis as needed.
QUALIFICATIONS
Education & Experience
- Bachelor’s degree in Information Technology, Business, Information Systems, or a related field or an equivalent combination of education and experience may be considered in lieu of a degree.
- Minimum of two (2) years of experience supporting business applications, Operational Technology applications, enterprise applications, technology implementations, or related technical activities.
- Experience with Sysdyne Technologies, TAC Insight, and Command Alkon product lines preferred.
- Experience supporting application access, endpoint technologies, databases, or related application support technologies preferred.
- Experience supporting application deployments, upgrades, testing, integrations, or technology implementations preferred.
Knowledge, Skills & Abilities
- Working knowledge of supported Operational Technology applications, business processes, and routine application administration practices.
- Working knowledge of application and endpoint administration tools and processes used to support routine configuration, deployment, user access, and lifecycle activities.
- Working knowledge of application deployment, testing, configuration, and implementation methods across routine technology activities.
- Working knowledge of Microsoft SQL used to support application troubleshooting, data validation, and operational application support.
- Ability to create and maintain application and technology documentation, troubleshooting resources, and knowledge content.
- Developing technical troubleshooting skills with the ability to independently resolve routine application, integration, endpoint, and supporting technology issues.
- Developing problem-solving and analytical skills with the ability to evaluate reported application issues, identify recurring concerns, and contribute to service improvement efforts.
- Planning and organizational skills with the ability to independently manage assigned application support, administration, deployment, documentation, and implementation activities.
- Working knowledge of customer service and communication practices with the ability to independently support routine user and operational application needs.
- Ability to communicate technical information clearly with users, operational stakeholders, Business Analysts, Project Managers, vendors, and Technology teams regarding application issues, troubleshooting activities, implementations, and next steps.
- Ability to work effectively with application vendors and technical resources supporting operational platforms and business processes.
- Developing proficiency across supported Operational Technology applications, endpoint technologies, troubleshooting, deployments, and implementation activities.
- Demonstrates commitment to continuous learning and expanding knowledge of Operational Technology applications, business processes, application support, integrations, endpoint technologies, and implementation practices.
- Ability to travel to field locations as needed to support operational application and implementation activities.
- Must possess and maintain a valid driver’s license with good driving record.
- Ability to work outside normal business hours as needed.
PHYSICAL REQUIREMENTS
- Ability to lift, push, or pull objects of various dimensions up to 30 lbs. of weight occasionally.
- Ability to perform primarily sedentary work and tolerate prolonged standing, sitting, and walking.
- Ability to perform repetitive motions such as typing and data entry using a keyboard and mouse.
- Ability to communicate clearly and effectively.
EEO Statement:
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.
