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Open nowPosted 249 days ago

Customer Support Specialist - Trial to Hire

Donorbox8 open roles

Pay
$923 a week
Where
Latin America - Remote
Work mode
Remote
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Your applicationOpen nowCustomer Support Specialist - Trial to HireDonorbox · Latin America - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Donorbox's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market. Donorbox postings stay open a median of 9 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.9%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 249 days ago

Donorbox median: 9 days open

The posting

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

Responsibilities

  • Respond to e-mail support tickets promptly, providing support and information as required
  • Investigate issues and assist the Support Development team in identifying bugs
  • Handle complex technical issues and maintain an accurate understanding of those issues
  • Assist in updating our knowledge base in Zendesk as needed
  • Provide product usage guidance and best practices to customers
  • Monitor customer feedback and suggest improvements to enhance the customer experience

Qualifications & Experience

  • Experience with support ticketing software (Zendesk preferred)
  • Excellent analytical and problem-solving skills
  • Ability to explain complex ideas in a concise and simple way
  • Excellent written and verbal English communication skills
  • SaaS experience

Details

  • Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
  • Salary: $923.09 bi-weekly
  • This is a temporary role with possibility to convert into full-time.

The Application Process

We have 6 stages:

  1. Apply here and fill out our questions to tell us about you!
  2. Assignment
  3. Prescreen Call with the Talent Team
  4. Interview with Hiring Manager
  5. Panel/Final Interview
  6. Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Donorbox's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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