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Open nowPosted 380 days ago

Luxury Onboarding Account Specialist - CDMX

DoorDash Mexico25 open roles

Where
Mexico City, Mexico
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Your applicationOpen nowLuxury Onboarding Account Specialist - CDMXDoorDash Mexico · Mexico City, Mexico

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DoorDash Mexico's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. DoorDash Mexico postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 380 days ago

DoorDash Mexico median: 3 days open

The posting

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You’re excited about this opportunity because you will…

  • Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
  • Work directly with Merchants daily, helping to ensure flawless onboarding experiences
  • Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
  • Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
  • Prioritize and escalate issues in partnership with our teams
  • Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
  • Provide a best-in-class service experience to Merchants

We’re excited about you because…

  • You have 2 years of experience with account management, customer support, hospitality, or in related field
  • Previous industry experience
  • College degree or equivalent experience
  • Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
  • Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
  • Experience advocating for customer experience within a team or initiative
  • You have experience in an account management or customer service role--you love helping people
  • You excel at building relationshipsYou excel at determining prioritization

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on DoorDash Mexico's form

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