The posting
About the Team
DoorDash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.
As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.
About the Role
DoorDash is seeking a Senior Claims Specialist, Insurance Claims Operations to serve as the team’s go-to expert for assessing risk and managing our highest-severity, most sensitive claims through to closure.
This role is responsible for assessing risk and severity on the most difficult claims, taking ownership of high-severity escalations, mentoring Claims Specialists, and coordinating closely with cross-functional teams across Legal, Risk & Insurance, Actuarial, and Quality Assurance. You'll utilize, help build, and scale AI-enabled tools and workflows across the team, bringing an extremely solution-oriented mindset to how the team adopts change, and contribute to training materials and process improvements based on your hands-on claims expertise.
This is an ideal opportunity for someone who is extremely solution-oriented and enjoys assessing risk, managing high-severity claims through to closure, sharing their expertise with others, and helping the team navigate change with a positive mindset in a fast-paced, technology-driven environment.
This position will report to a Supervisor, Insurance Claims Operations and is remote. Onboarding takes place Monday through Friday during the first 4–6 weeks. After onboarding, the regular work schedule may fall on Monday through Saturday between 7:00 a.m. and 7:00 p.m., based on business needs.
You're excited about this opportunity because you will
- Assess risk and severity on the most complex or sensitive incidents, applying operations expertise to recommend next steps.
- Take ownership of high-severity escalations, coordinating closely with cross-functional partners - including Legal, Risk & Insurance, Actuarial, and Quality Assurance - to keep the most difficult cases moving and ensure the right people are involved at the right time.
- Serve as a go-to resource and subject matter expert for Claims Specialists.
- Spot patterns and root causes across incidents, and surface process, policy, or workflow gaps to your Supervisor and the broader Claims Operations team.
- Utilize, help build, and scale AI-enabled tools and automation, providing frontline feedback that shapes how they roll out to the wider team.
- Support quality by reviewing case work, sharing feedback, and helping close skill gaps on the team.
- Contribute to training materials, playbooks, and process documentation based on hands-on claims experience.
- Bring an extremely solution-oriented mindset to process, tool, and policy changes, helping the team navigate change with positivity.
We're excited about you because…
- 4+ years of hands-on claims operations experience (e.g., bodily injury, property, Commercial Auto, General Liability, or Workers' Compensation), including experience assessing risk and severity on high-value or sensitive claims.
- Strong risk-assessment skills - able to judge severity and exposure quickly, and know when and how to escalate.
- Experience mentoring or informally guiding less experienced Claims Specialists.
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend corrective action.
- Comfortable utilizing, building, and scaling AI-enabled tools and automation, and providing feedback that improves them.
- Strong written and verbal communication skills, including with external carrier and TPA partners.
- Ability to handle sensitive and confidential information with discretion.
- An extremely solution-oriented mindset - leading with positivity and helping others adjust to change rather than resist it.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
