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Open nowPosted 699 days ago

Parent Support Executive

Dreamtime89 open roles

Where
Hyderabad
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Your applicationOpen nowParent Support ExecutiveDreamtime · Hyderabad

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 699 days ago

The posting

Dreamtime Leaning Hiring " Sr Customer Success/ Parent Support ( IC and Team Handling role )" for Remote

Interested candidates can share your CV to [email protected] or you can reach me 9966099521

Calling experience is Mandatory

Work Location : Remote / Hyderabad

Monday to Saturday Working days ( 9.45am to 6.45pm working hours)

Immediate joiners required

Zoho desk added advantage

Position: 2

Location: Remote

Pay: 3 to 4lpa

Minimum Experience: 2 Years

Education industry preferred

We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding new students.

Our clientele consists of parents of students from India and abroad who study with us. Key duties of this role include:

  • Collection of fee Payment
  • Upselling coursers ( 3rd language ).
  • Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.
  • Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.
  • Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.
  • Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.
  • Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.
  • Preparing reports and documents as required periodically.
  • Performing any other duties and responsibilities assigned as needed.

Qualifications:

Minimum Requirements:

  • Experience managing a team of customer support professionals across India. International experience is a plus.
  • Expertise in all aspects of customer support, coupled with a drive to achieve business goals.
  • Proficiency in using Zoho One and other relevant tools is advantageous.
  • Ability to collaborate with cross-functional teams.
  • Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.

Personal Attributes:

  • Highly motivated and committed to taking ownership and demonstrating passion for the role
  • Excellent interpersonal and communication skills
  • Strong analytical skills and proficiency with systems
  • Outstanding management skills when working with virtual teams
  • Superb problem-solving abilities and communication skills
  • Empathy and a customer-centric mindset focused on student success
  • Certification in communication, persuasion, storytelling, or similar fields is an added advantage.

Job Type: Full-time

*Speak with the employer* +91 9966099521

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