The posting
Job title: HR Generalist
Reports to: HR Director/Head of People
Employment type: Full-time
Location: On-site Phoenix AZ
Salary range: $60,000 – $70,000
Job Description
Position summary
The HR Generalist runs the day-to-day HR operation: employee support, onboarding and offboarding, benefits, leave, compliance, policy, HR records and systems, and performance support. Payroll processing and recruiting are handled by other teams; this role partners with them at the hand off points.
The ideal candidate is the first stop for employees and managers with HR questions, handles sensitive matters with discretion, and keeps the company compliant with federal, state and local employment law.
Key responsibilities:
Employee Relations
- Serve as the first point of contact for employee and manager questions on policies, procedures and workplace concerns.
- Conduct and document workplace investigations into complaints, misconduct and policy violations; recommend resolutions.
- Advise managers on coaching, corrective action and performance improvement plans; ensure consistent, documented discipline.
- Support terminations, including preparing documentation and conducting exit meetings with managers.
Onboarding and Offboarding
- Assist new-hire onboarding and benefits enrollment
- Coordinate system access, equipment and training with IT and hiring managers.
- Manage offboarding: exit interviews, final documentation, benefits continuation (COBRA) notices and access removal.
- Hand off new-hire and separation data to payroll accurately and on schedule.
Benefits Administration
- Administer health, dental, vision, life, disability enrollments, changes and qualifying life events.
- Coordinate annual open enrollment, including employee communications and information sessions.
- Resolve employee claims and eligibility issues with carriers and brokers.
- Reconcile monthly benefit invoices and send deduction changes to payroll.
Leave and Accommodations
- Administer FMLA, state leave programs, military leave and company leave policies from request through return to work.
- Manage ADA accommodation requests through the interactive process and document outcomes.
- Coordinate workers' compensation claims and return-to-work plans with the carrier and managers.
Compliance and Policy
- Maintain compliance with federal, state and local employment laws, including FLSA, Title VII, ADA, FMLA and OSHA.
- Draft, update and communicate the employee handbook and HR policies.
- Prepare required filings and postings, such as EEO-1 reports, ACA reporting support and labor law posters.
- Track and deliver required training, such as harassment prevention.
HR Records, Systems and Reporting
- Maintain accurate, confidential personnel files and HRIS data for all employee changes (titles, transfers, status, compensation changes).
- Produce HR reports and metrics, such as headcount, turnover and leave usage.
- Support audits and keep records retention in line with legal requirements.
Performance and Engagement
- Coordinate the annual performance review cycle and support managers with goal setting and feedback.
- Help plan engagement surveys, recognition programs and company events.
- Support training and development programs and track completion.
Compensation Support
- Process approved compensation changes, such as merit increases and promotions, in the HRIS.
- Maintain job descriptions and support salary bench-marking when requested. Other
- Partner with the recruiting and payroll teams at hand-off points.
- Take on HR projects and other duties as assigned.
Qualifications Required:
- Bachelor's degree in Human Resources, Business Administration or a related field, or equivalent experience.
- 3+ years of HR generalist or HR coordinator experience.
- Working knowledge of federal and state employment law, including FMLA, ADA, FLSA and Title VII.
- Experience administering benefits and leaves of absence.
- Proficiency with an HRIS ( Specifically ADP Workforce Now) and Microsoft Office or Google Workspace.
Preferred:
- SHRM-CP, PHR or equivalent HR certification.
- Experience conducting workplace investigations.
- Multi-state HR experience.
Skills and Competencies:
- Sound judgment and strict confidentiality with sensitive information.
- Clear written and verbal communication with employees at every level.
- Strong organization and attention to detail across many open cases.
- Calm, fair and empathetic approach to conflict.
- Ability to explain policy and law in plain language.
Working Conditions:
- Standard office environment; prolonged computer work.
- Occasional travel to other company locations, if applicable.
- Occasional work outside normal hours during open enrollment or urgent employee matters.
