The posting
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension/retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The role may also require periodic travel and flexibility to engage clients and colleagues across global time zones
The Impact you will have in this role:
As a member of the Client Coverage team with dedicated responsibility for Digital Assets, you will serve as the primary digital-assets client-facing connector across DTCC’s digital asset strategy, products, platforms, and services. You will work across Digital Asset Solutions (DAS) and DTCC Digital Assets (DDA), partnering with the relevant strategy, product, growth, and delivery teams to provide clients with a coordinated enterprise experience. You will build relationships across traditional financial institutions, digital-native firms, market infrastructures, technology providers, and other ecosystem participants to advance client adoption and support DTCC’s evolution as a trusted digital financial market infrastructure provider. Working closely with Digital Asset Product and Strategy, Growth, Strategic Alliances, Operations, Technology, Risk, Legal, Compliance, and Marketing, you will bring the full capabilities of DTCC to clients and represent the voice of the market internally.
As a Client Lead, Director, Digital Assets, you will manage a defined portfolio of strategic relationships and provide leverage and support to Senior Client Leads covering DTCC’s top-tier global clients. You will help clients navigate the convergence of traditional and digital markets, with a focus on tokenized securities, collateral mobility, settlement, asset servicing, interoperability, and distributed ledger technology. This position requires a seasoned client leader who can engage senior executives, translate complex digital asset concepts into practical client outcomes, own the digital asset strategy for the assigned client portfolio, and partner with Product & Strategy to deliver adoption, commercial growth, and strategic alignment across an evolving ecosystem. A strong understanding of capital markets infrastructure, clearing and settlement, post-trade services, digital assets, and the regulatory and risk considerations associated with institutional adoption is critical.
Your Primary Responsibilities:
- Client Relationship & Strategic Engagement:
- Serve as the primary digital-assets client-facing lead for a defined portfolio, coordinating DTCC engagement across products, platforms, pilots, partnerships, and services while aligning with Senior Client Leads and existing enterprise relationship owners.
- Build and deepen relationships with traditional financial institutions, digital-native firms, market infrastructures, wallet and custody providers, blockchain networks, technology providers, and other relevant ecosystem participants.
- Provide support to senior Client Leads by developing coordinated messaging, client materials, briefing content, and clear tracking of digital asset opportunities, commitments, and follow-up actions.
- Engage senior client decision-makers to understand their digital asset strategies, readiness, operating-model needs, investment priorities, and adoption barriers.
- Translate DTCC’s digital asset strategy and capabilities into clear client value propositions across tokenization, collateral mobility, settlement, asset servicing, interoperability, and other institutional use cases.
- Represent the voice of the client in shaping DTCC’s digital asset strategy, product roadmaps, service model, commercialization priorities, and client experience.
- Partner with the relevant Product and Strategy teams on Voice of Customer activities, client interviews, advisory councils, co-design sessions, pilots, and structured feedback programs.
- Support client participation in innovation initiatives, proofs of concept, pilots, and production adoption, ensuring clear objectives, responsibilities, communication, and follow-through.
- Connect client needs across DTCC’s traditional and digital capabilities to deliver a seamless and coordinated enterprise relationship.
- Act as an escalation point for complex client issues, bringing together the appropriate Product, Technology, Operations, Risk, Legal, Compliance, and Client teams to support resolution and maintain client confidence.
- Collaborate with Chief Client Office leadership to identify market themes, emerging client needs, adoption barriers, and opportunities requiring broader enterprise alignment.
Revenue Retention, Growth & Commercial Expansion:
- Develop and execute the digital asset component of coordinated enterprise account strategies, working with senior Client Leads and the relevant DAS, DDA, Growth, and Product teams to support adoption and commercial growth across DTCC’s digital asset products, platforms, and services.
- Identify opportunities aligned with DTCC’s capabilities and engage Growth, Strategic Alliances, Product, and other partners to advance the sales process and support successful client outcomes.
- Partner with Digital Asset Product and Strategy teams to validate client demand, product-market fit, commercial assumptions, pricing inputs, and go-to-market priorities.
- Support the commercialization of digital asset capabilities by connecting clients to relevant solutions, pilots, partnerships, and implementation pathways.
- Drive adoption by helping clients understand the operational, liquidity, capital-efficiency, resiliency, and market-access benefits of DTCC’s digital asset capabilities.
- Develop and maintain a qualified pipeline of digital asset opportunities, partnering with Product, Strategy, and senior Client Leads on opportunity qualification, CRM discipline, forecasting, conversion, and tracking of client readiness, dependencies, decisions, and next steps.
- Ensure client insights are incorporated into product innovation, ecosystem strategies, launch readiness, and go-to-market execution.
- Monitor market developments, competitor activity, emerging business models, and client investment priorities to identify new commercial and strategic opportunities.
Client Adoption & Ecosystem Development:
- Help clients assess readiness for tokenized markets, including business, operational, technology, legal, compliance, risk, connectivity, and onboarding considerations.
- Coordinate with Product, Operations, Technology, and onboarding teams to support clients through discovery, pilot participation, implementation, launch, and ongoing adoption.
- Support engagement across relevant blockchain and distributed ledger ecosystems, including market participants, infrastructure providers, custodians, wallet providers, and other strategic partners.
- Facilitate client and industry forums that gather market input, build shared understanding, and advance standards, interoperability, and scalable institutional adoption.
- Communicate product releases, roadmap developments, pilot outcomes, and service updates clearly and consistently to clients and internal stakeholders.
- Identify recurring client needs and adoption barriers and translate them into actionable recommendations for product, service, process, or ecosystem improvements.
Risk & Compliance:
- Ensure digital asset client engagement aligns with DTCC’s risk appetite, governance standards, regulatory obligations, and commitment to resilient and secure financial market infrastructure.
- Partner with Risk, Legal, Compliance, Cybersecurity, Operations, and Technology to identify and communicate issues related to digital asset adoption, including custody, wallet controls, identity, smart contracts, interoperability, operational resilience, and data integrity.
- Lead thoughtful client discussions on evolving digital asset regulation, market structure, operational models, and risk controls, coordinating messaging with Legal, Compliance, and Regulatory Relations, as applicable, and without providing legal or regulatory advice.
- Promote a strong risk management culture through consistent identification, escalation, and mitigation of client, operational, technology, regulatory, and reputational risks.
Qualifications:
- 10+ years of related experience in program management, client relationship management, strategic account leadership, business development, digital assets, fintech, or market infrastructure.
- Demonstrated experience engaging senior executives and managing complex relationships across financial institutions, technology providers, or digital asset ecosystem participants.
- Strong knowledge of capital markets and post-trade processing, including clearing, settlement, collateral, custody, asset servicing, securities lending, repo, or related market infrastructure.
- Working knowledge of digital assets and blockchain enabled financial services, with demonstrated intellectual curiosity and a continuous-learning mindset to deepen expertise as the ecosystem evolves.
- Ability to engage clients credibly on relevant concepts and developments, while drawing on Product and Technology subject-matter experts for deeper technical expertise.
- Experience supporting emerging products or capabilities through client discovery, pilot, launch, adoption, and commercialization is strongly preferred.
- Bachelor’s degree required; an advanced degree, such as a master’s degree or MBA, is a plus.
Talents Needed for Success:
- Demonstrated success managing complex client relationships and navigating highly matrixed organizations.
- Ability to translate digital asset technology, market structure, and regulatory developments into clear implications and practical opportunities for clients.
- Strong understanding of the convergence of traditional and digital markets and the role of trusted financial market infrastructure in enabling institutional adoption.
- Client-centric leader with the ability to build credibility and influence decision-makers across traditional financial institutions and digital-native organizations.
- Strong commercial acumen with a record of identifying opportunities, supporting adoption, protecting client relationships, and contributing to profitable growth.
- Ability to connect client needs to use cases involving tokenization, collateral mobility, settlement, asset servicing, interoperability, digital cash, and other post-trade capabilities.
- Strong strategic, analytical, and problem-solving skills, with the ability to synthesize client, market, commercial, technical, operational, and risk considerations into clear recommendations.
- Excellent written, verbal, and presentation skills, including the ability to explain complex digital asset concepts clearly to senior clients and internal stakeholders.
- Proven ability to influence and drive alignment across Product, Technology, Operations, Risk, Legal, Compliance, Growth, Strategic Alliances, Marketing, and Client teams without direct authority.
- Hands-on, execution-oriented approach, with the ability to move from strategic discussion to coordinated action and measurable outcomes.
- Strong digital and data fluency, including effective use of CRM, analytics, and visualization tools to identify trends, manage opportunities, and scale client engagement.
- Ability to operate effectively in an evolving market where products, regulations, technologies, ecosystem participants, and client expectations continue to develop.
- Continuous learner who stays current on institutional digital asset trends and uses those insights to anticipate client needs and inform DTCC’s product and service evolution.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
