The posting
If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Department: Plastics - Chadwell & Dermatology
Location: University Commons Campus - 6301 University Commons, South Bend, IN 46635 & Eddy Street Campus - 211 N Eddy Street, South Bend, IN 46617 Hours: PRN | Department Hours: Monday-Friday: 8:00 am-5:00 pm
Join Our Team at The South Bend Clinic!
At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.
We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.
Why Choose The South Bend Clinic?
We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:
- Financial Wellness: Daily Pay: Access your earned wages when you need them. Tuition Reimbursement: Up to $5,250 per year to support your education. 401(k) Match: Plan for your future with our competitive matching program. 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
- Health & Well-Being: Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider. Pet Health Coverage: Because your furry friends matter too.
- Work-Life Balance: Paid Volunteer Time: 40 hours of paid time off annually to give back to your community. Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
- Inclusive Culture: A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.
Responsibilities:
- Acknowledges and welcomes patients and visitors.
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
- As directed, conveys information to patients and/or visitors.
- Assistants or calls for assistance with patients with ambulatory difficulties.
- Obtains registration information from patient for input into EPIC.
- Verifies and/or updates demographic and health plan information.
- Checks patients in and out of clinic.
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
- Schedules appointments into EPIC according to Practice protocol.
- Conveys schedule changes to appropriate staff.
- Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
- Pulls patient charts, files information correctly info patient charts, and maintains filing system.
- Prepares charts to clinic and/or Practice specifications.
- Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
- Balances daily cash and collections.
- Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
- Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- Understands limits of responsibility by not providing medical advice to patients.
- Performs all other duties/responsibilities as assigned
Qualifications:
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
- Organization: Able to provide order and structure to daily processes and work environment.
- Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
- Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
- Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
- Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
- Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
