The posting
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Corporate
Our Corporate teams are critical to enabling dunnhumby’s growth and success. They provide the expertise, governance and operational support that help our business run effectively, ensuring our teams can deliver outstanding outcomes for clients, colleagues and partners across the globe.
We’re looking for a Customer Collection expert who expects more from their career: Dunnhumby operates its global finance operations from India - Gurgaon office. It’s an opportunity to work with highly professional Finance and Accounts experts. Candidate will be part of Order to Cash team and handle customer collections in line with commercial arrangements and company policies.
What we expect from you
We are seeking a skilled and detail-oriented Collections Specialist to join our finance team, focusing on clients in the UK and EMEA regions. The ideal candidate should have strong Excel skills, comprehensive accounting knowledge, and excellent communication abilities to manage and streamline our collections processes effectively.
- Bachelor’s degree in commerce or equivalent is preferred.
- 8-9 Years of experience in Accounts Receivable/ Collections under Order to cash Area.
- Experience in Cash Collection, Dispute Management – Deductions, Understanding of OTC cycle, Cash Posting from Bank, Cash Applications, client portal invoicing, fair understanding of revenue & billing.
- Must be aware of disputes related to non-payment of invoices such as PO query, Delivery query, Service query, Amount query, Portal invoicing related queries, Payment terms disparity etc.
- OTC - experience with Media & marketing agencies globally is an advantage in this role, also, knowledge of marketing & advertisement on Retailers (supermarket) & CPG’s client is required.
- Strong negotiation skills
- Should have directly worked with the Sales teams in previous roles and have fair understanding of their demands and asks.
- Stakeholder Management
- MIS reporting, Provision Calculations, Balance sheet reconciliations and Cash posting & Cash Applications is an ad hoc in this role.
- Knowledge of cash collections from every bucket (Current {not due} to >365 Days) is a must, should have complete knowledge to resolve aged debt issues.
- Strong knowledge of how purchase orders & sales order work in OTC process.
- Must have handled 90 – 100 critical clients individually with high portfolio value & high aged debt (overdue).
- Knowledge of handling Invoicing portals for various clients.
- Good MS-Excel skills and working knowledge of Oracle. Knowledge of using V-lookups & pivot tables for portfolio reporting purposes. Provide clients with accurate account statements and payment histories.
- Must have fair knowledge of accounting skills – should know about the working of Debits & Credits.
- Experience in Oracle Fusion ERP is an added advantage.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
India Benefits
- Healthcare & Family Cover: Group Medical Insurance of INR 500,000 for employees and dependents, plus dental and vision cover up to INR 5,000.
- Protection: Group Term Life Insurance and Group Personal Accident cover with benefit levels linked to employee grade, including disability benefits.
- Retirement & Wellbeing: Provident Fund, Gratuity, National Pension Scheme access, Indian Health Organisation membership, and confidential employee assistance support.
- Lifestyle & Flexibility: Office commute support, internet allowance of INR 2,000 per month for blended working, work-from-home kit support, subsidised food, and wellbeing resources.
- Recognition & Extras: Long service awards, Talent Scout referral programme, and family milestone support.
- Time Off & Family Leave: 25 days holiday plus 10 public holidays, paid maternity, paternity and adoption leave, and a day off for your birthday.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)
