Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 409 days ago

Service Desk Technician

dynamix11 open roles

Where
Cebu
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk Techniciandynamix · Cebu

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dynamix's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 409 days ago

The posting

Your mission

The Service Desk Technician role is responsible for providing advanced technical support to resolve escalated issues from Level 1 support. This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues.

Your profile

Your Profile as Service Desk Technician have a wide range of responsibilities, which can include:

  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365 and basic network issues. Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams.
  • Handle escalated tickets from Level 1 support, ensuring prompt and effective resolution. Assess the severity of the issues, prioritize accordingly, and work diligently to find solutions within the stipulated timelines.
  • Escalate unresolved issues to Level 3 or specialized teams as necessary.
  • Collaborate with cross-functional teams such as NOC, L1 wherever needed and ensure a seamless customer experience.
  • Conduct root cause analysis for recurring issues and provide recommendations for resolution.
  • Document resolutions and update knowledge base articles
  • Configure, install, and troubleshoot hardware such as desktops, laptops, printers, and peripherals.
  • Manage software installations, updates, and troubleshooting.
  • Assist with user account management (Active Directory, email, and other systems).
  • Monitor system performance and report anomalies to the relevant teams.
  • Assist in maintaining and updating IT inventory and asset management systems.
  • Provide a high level of customer service to ensure user satisfaction.
  • Communicate effectively with end-users through various channels including phone, email, chat, keeping them informed of ticket progress and resolutions.
  • Maintain accurate documentation of incidents, solutions, and processes. Contribute to the knowledge base and help create resources for support staff and customers.
  • Ensure compliance with company IT policies and procedures.

Required Skills and Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in Microsoft 365 administration or similar roles.
  • Strong knowledge of Microsoft Office 365 applications and services.
  • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams.
  • Experience with Active Directory (AD), Group Policy Management, and Azure AD.
  • Proficiency in PowerShell scripting for automation and administration.
  • Strong troubleshooting skills to resolve technical issues across platforms.

Preferred Skills and Qualifications

  • MCSE: Productivity Certification.
  • ITIL v3 Foundation Certification or equivalent knowledge of IT service management.
  • Experience with Azure Rights Management and mobile device management (MDM).
  • Knowledge of compliance frameworks and data protection practices.
  • Familiarity with Exchange ActiveSync and integration of mobile devices.

Why us?

Work Environment and Benefits

- Location: Cebu City (with flexibility for remote work). - Learning and development opportunities with access to the latest technologies. - Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave. - Healthy work-life balance. - Requires working in Eastern Time Zone (ET) - Miami Time

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against dynamix's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on dynamix's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    dynamix's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.