The posting
Key Responsibilities
1. Staff Management
- Recruit, interview, onboard and train foot massage therapists and front‑desk staff.
- Create weekly / monthly staff shift rosters; manage attendance, leave and performance reviews.
- Monitor therapist service quality, massage technique consistency and service standard compliance.
- Coach team; resolve staff conflicts; motivate team to hit service & sales KPIs.
- Conduct regular hygiene and technique refresh training for therapists.
2. Daily Salon Operations
- Manage end‑to‑end daily opening‑to‑closing procedures.
- Oversee booking system, walk‑in guest flow, appointment arrangement and wait‑time control.
- Strictly enforce hygiene & sanitation rules: disinfection of foot basins, towels, massage tools, treatment rooms and public areas.
- Inspect workplace safety; report equipment breakdowns for repair.
- Control operating costs: manage consumption of massage oil, lotion, foot bath supplies, towels and inventory replenishment.
3. Customer Experience & Complaints Handling
- Set customer service standards for front desk and therapists.
- Handle escalated guest complaints, service disputes and unsatisfactory massage feedback; resolve issues promptly.
- Collect guest feedback, summarise problems and implement improvement actions.
- Monitor guest satisfaction, repeat‑customer rate.
4. Sales & Business Target
- Work toward monthly store revenue, membership package and service upsell targets.
- Guide team on proper membership / service promotion (without aggressive hard‑selling).
- Analyse daily / monthly sales reports; adjust operation strategy to improve turnover.
5. Compliance & Administration
- Ensure full compliance with local health, business, labour and licensing regulations for massage establishments.
- Keep operation records, staff documents and salon permits up‑to‑date.
- Report store performance, issues and proposals to business owner / head office regularly.
