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Open nowFirst seen 6 days ago

L1 Production Support Officer

East West Bank218 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowL1 Production Support OfficerEast West Bank · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on East West Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. East West Bank postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

East West Bank median: 1 days open

The posting

About the Job

Location: Taguig/Makati

Corporate Title: Assistant Manager to Senior Manager

Work Arrangement: Hybrid

Our Business Development and Transaction Banking team is looking for experienced professionals to join us in Taguig or Makati with the role of Production Support Officer L1.

In this role, you will serve as the primary Level 1 (L1) support contact for API Portal clients and API consumers, handling production issues, service inquiries, and operational concerns. You will ensure issue documentation, coordination, and escalation to appropriate support teams while delivering a seamless client support experience.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

  • Serve as the primary Level 1 (L1) support contact for API Portal clients, managing production inquiries, incidents, and service-related concerns.
  • Coordinate and track production issues from intake to resolution, ensuring accurate documentation, timely updates, and effective stakeholder communication.
  • Escalate technical, operational, infrastructure, reconciliation, and compliance-related issues to appropriate Level 2 (L2) support teams and monitor resolution progress.
  • Collaborate closely with IT, Engineering, Payments Operations, Risk, Compliance, and other cross-functional teams to support service continuity and incident management.
  • Communicate scheduled maintenance, service disruptions, planned downtimes, and other production advisories to clients in a timely and professional manner.
  • Maintain incident logs, support documentation, and process compliance standards while contributing to the continuous improvement of production support workflows and tools.

What we're looking for

  • Bachelor's degree in Business, Information Technology, or any related field.
  • At least 1 to 3 years of experience in production support, operations, customer support, service management, or related functions, preferably within banking, financial services, technology, or digital platforms.
  • Experience coordinating with cross-functional teams across Business, IT, Operations, Risk, Compliance, and other governance functions.
  • Strong knowledge of incident management, issue escalation, and service support processes, with the ability to manage multiple priorities and incidents simultaneously.
  • Excellent client communication skills, with the ability to translate technical updates into clear, business-friendly language.
  • Experience maintaining accurate documentation, tracking issues through resolution, and preparing operational reports and status updates.
  • Basic to intermediate understanding of APIs and system integrations, with experience supporting production environments considered an advantage.

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs to reward high-performing individuals
  • Opportunity to work with industry experts and be mentored by them
  • Defined career progression paths to guide you in your professional growth
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  1. A CV for this posting

    Written against East West Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on East West Bank's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    East West Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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