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Open nowFirst seen 5 days ago

Service Manager (Metro Manila)

East West Bank218 open roles

Where
Metro Manila, Philippines
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Your applicationOpen nowService Manager (Metro Manila)East West Bank · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on East West Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. East West Bank postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

East West Bank median: 1 days open

The posting

About the Job

Location: Manila, Makati, Taguig, Pasig, Quezon City

Corporate Title: Assistant Manager to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us across Metro Manila for the role of Service Manager.

In this role, you will be responsible for overseeing overall store operations, ensuring excellent customer service compliant with internal controls, BSP, and AMLC regulatory requirements, and supporting the achievement of store profitability targets.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, committed to continuous investment in people, processes, products, and services to enhance the EastWest experience.

We empower our employees to drive their careers and provide the runway for growth. We value teamwork and individual initiative. Join us to be part of a highly engaged team and a workplace that fosters development and goal attainment.

Whether you're starting out or a seasoned professional, EastWest will help you unleash your potential and bridge the gap between dream and success.

What the role will entail

  • Oversee and ensure compliance with the onboarding process, including internal and AMLC requirements, and approve new account openings
  • Verify completeness of customer mandatory information in CIS and T24 systems and conduct client interviews
  • Perform Risk Profiling and conduct Enhanced Due Diligence (EDD) for High Risk clients, validating identity and source of funds through CRPAS documentation
  • Conduct negative watchlist checks and ensure proper documentation of NFIS results
  • Check and approve over-the-counter (OTC) transactions above teller authority limits, including withdrawals, encashments, and transactions via client representatives with confirmation
  • Monitor and handle maturities, roll-overs, and terminations of time deposit placements following policy and ensure proper settlement account funding
  • Manage documentary completeness for individual and corporate clients, oversee bank certifications, and approve other sundry transactions supported by valid client instructions
  • Dispose outward and inward clearing items within prescribed timeframes and handle returned checks and account restrictions (e.g., Stop Payment Orders)
  • Act as Stores Compliance Assistance Officer by ensuring timely acknowledgment, logging, reporting, and resolution of customer complaints, and maintain the complaint tracking register
  • Support Corporate Banking, Wealth Management/Treasury, and Consumer transactions in stores with multiple service managers

What we're looking for

  • College graduate, preferably with an Accounting or Business-related degree
  • Experience handling branch operations, preferably with at least 5 years in a supervisory role
  • Marketing-oriented, self-confident, and not shy in customer engagement
  • Pleasing personality, good team player, and positive work attitude
  • Able to work under pressure and handle multiple tasks efficiently
  • Highly trainable, attentive, systematic, organized, personable, and dependable

What you can expect from joining our team

  • Career development and training opportunities
  • Competitive salary package and benefits
  • Performance-based incentives and recognition programs
  • Opportunity to work with industry experts and be mentored
  • Defined career progression paths to guide your growth
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  1. A CV for this posting

    Written against East West Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on East West Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    East West Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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