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Open nowFirst seen 4 days ago

Customer Service Representative - Remote

Easy Recruiter227 open roles

Where
Richmond, Virginia, United States, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representative - RemoteEasy Recruiter · Richmond, Virginia, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Easy Recruiter's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities

  • Being available M-F - 9a to 5p PST
  • Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
  • Impact new processes while helping to build the community and give the community a voice
  • Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
  • Proactively problem solve
  • Works well with a team to collaborate on best practices when answering client issues
  • Manage time effectively across multiple communication platforms
  • Approach all interactions with empathy and all problems with curiosity

Required Experience

  • Strong customer service skills including live chat, email, and phone
  • Adept in utilizing multiple systems to gather customer information
  • Previous experience in a high volume support role
  • Ability to function in a fast-paced environment
  • Exceptional verbal and written communications
  • Proven problem-solving skills

What Working with us Looks Like

  • The ability to work from anywhere - they have a fully remote team across the globe
  • Competitive compensation packages
  • Equity - they all own a part of the business
  • A generous PTO plan with 31 days off a year
  • 401K Plan
  • Parental Leave programs
  • Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
  • Smart, supportive colleagues with diverse backgrounds and experiences
  • Equipment provided to complete job duties
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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Easy Recruiter's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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