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Open nowPosted 256 days ago

Customer Success

easyapplyrimutee215 open roles

Where
Quito, Guayas, Ecuador
Work mode
On site
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Your applicationOpen nowCustomer Successeasyapplyrimutee · Quito, Guayas, Ecuador

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on easyapplyrimutee's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 256 days ago

The posting

Propósito del puesto

Funciones principales

  1. Onboarding y acompañamiento del cliente Liderar el proceso de onboarding de nuevos clientes, asegurando una correcta adopción de los servicios o soluciones tecnológicas. Acompañar al cliente en las etapas iniciales y posteriores del servicio, resolviendo dudas y alineando expectativas.
  2. Gestión de la experiencia del cliente Actuar como punto de contacto principal entre el cliente y la organización durante la etapa postventa. Velar por una experiencia positiva, consistente y alineada a los estándares de servicio de la empresa.
  3. Adopción y uso de soluciones Monitorear el nivel de uso, adopción y aprovechamiento de las soluciones implementadas. Identificar riesgos de deserción (churn) y proponer acciones preventivas.
  4. Gestión de relaciones y fidelización Construir relaciones de confianza y largo plazo con los clientes. Promover la retención de clientes y la renovación de contratos.
  5. Identificación de oportunidades de crecimiento Detectar oportunidades de expansión dentro de cuentas activas (upselling y cross-selling), en coordinación con el área comercial. Apoyar al Account Manager en la identificación de nuevas necesidades del cliente.
  6. Seguimiento de entregables y coordinación interna Coordinar con las áreas internas (Operaciones, Tecnología, Soporte, Preventa, Finanzas) para asegurar el cumplimiento de los compromisos adquiridos con el cliente. Dar seguimiento a incidencias, tiempos de respuesta y calidad del servicio.
  7. Medición de satisfacción y feedback Recopilar feedback del cliente mediante encuestas, reuniones de seguimiento y métricas de satisfacción. Proponer mejoras continuas basadas en la voz del cliente.
  8. Gestión administrativa y reporting Mantener actualizada la información del cliente en CRM y herramientas de gestión. Elaborar reportes de estado de cuentas, adopción, satisfacción y riesgos.

Indicadores de desempeño (KPIs) referenciales

  • Tasa de retención de clientes.
  • Nivel de satisfacción del cliente (NPS, CSAT).
  • Tasa de adopción de las soluciones.
  • Renovaciones de contrato.
  • Reducción del churn.
  • Crecimiento de cuentas activas (en coordinación con Comercial).
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against easyapplyrimutee's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on easyapplyrimutee's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    easyapplyrimutee's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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By hand5–10
With CV Rocket100
applications a day

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Same employer first, then the same role elsewhere.

Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
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