The posting
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
Days/Afternoons (United States of America)
Mercy Health
Who we are
We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.
Durable Medical Equipment Liaison – DME, Lima
Job summary
The Durable Medical Equipment (DME) Liaison is responsible for ensuring patients qualify for ordered equipment and understand its appropriate use prior to or at the point of service. This role serves as the primary point of contact for insurance verification, financial responsibility communication, and patient education, ensuring all requirements are met to support timely and compliant equipment provision. The Liaison works directly with patients, clinical teams, and internal partners to facilitate a seamless and informed patient experience.
Essential functions
- Verify patient insurance benefits and coverage for durable medical equipment, ensuring alignment with payer requirements and medical necessity criteria.
- Calculate and communicate patient financial responsibility, including co payments, deductibles, and co insurance, ensuring patient understanding prior to equipment provision.
- Ensure all required documentation and authorizations are obtained and completed to support compliant equipment provision.
- Serve as the primary point of contact for patients regarding eligibility, coverage, and financial expectations related to durable medical equipment.
- Provide patient education on the proper use, care, and safety of equipment based on physician orders and manufacturer guidelines.
- Assess patient understanding of equipment setup, operation, and safety requirements following demonstration or instruction.
- Coordinate with clinical teams, physician’s office, and internal partners to ensure orders, documentation, and patient readiness are aligned for equipment provision.
- Facilitate timely progression of equipment requests by ensuring all eligibility, documentation, and patient-related requirements are complete.
- Address patient questions related to equipment use, coverage, and financial responsibility, ensuring clarity and appropriate expectations.
- Maintain accurate and complete records of eligibility verification, financial discussions, and patient interactions in accordance with organizational and regulatory requirements.
- Identify and escalate issues related to coverage limitations, documentation gaps, or patient concerns that may impact equipment provision.
- Participate in ongoing training and education to maintain knowledge of payer requirements, equipment guidelines, and patient communication practices.
- May be responsible for ordering supplies and/or medications using Hybrent or appropriate systems and taking inventory to maintain adequate stock levels based on specific market needs.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
- High School diploma or equivalent (required)
Required licensing and certifications
May have one of the following (preferred):
- National Athletic Trainers Association Board of Certification (NATABOC) Athletic Trainer License in the state of practice
- Certified Medical Assistant (CMA) American Association of Medical Assisting
- Registered Medical Assistant (RMA) American Medical Technologies
- Certified Clinical Medical Assistant (CCMA) National Healthcareer Association (NHA)
- National Certified Medical Assistant (NCMA) National Center for Competency Testing (NCCT)
- Nationally Registered Certified Medical Assistant (NRCMA) National Association for Health Professionals (NAHP – Not accepted in South Carolina)
BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire RSFH)
Experience
- Previous experience in healthcare customer-facing service (preferred)
Skills and abilities
Hard/Tech/Clinical Skills:
- Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
- Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portions.
- Ensure all necessary documentation and authorization is obtained as it relates to payer requirements.
- Track, maintain, and order inventory for one or multiple locations.
- Actively promote and foster excellent relations inter-departmentally and with external case managers, payers, suppliers, physician clinical staff and surgery personnel.
- Ensure compliance is maintained by documenting custom measurements, ABN’s, MAE’s and LMN’s as needed.
- Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
- Posts DME charges.
- Train employees on DME process and procedures
- Cleaning/stocking
- Ensure blood borne pathogen, Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.
- Ensure all safety regulations are adhered to.
Soft/Interpersonal Skills:
- Operate within the concept of patient focused care
- Deliver caring timely service with positive body language
- Responds promptly to patient needs and requests
- Greet patients at every stage of the visit
- Responds promptly to Physician and team member requests and inquiries
- Participates as an active, positive member of the team
- Behavior and decision-making should be aligned with the ministry’s core values
- Excellent oral, active listening and written communication skills
- Strong customer service, interpersonal, and organizational skills
- Strong organizational skills with great attention to detail
- Ability to handle multiple priorities and tasks
- Willingness to learn technical product and clinical competency
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
DME
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].
