The posting
Job Description
At Cetera, we are focused on empowering advisors, serving clients, and driving growth across our businesses. The Senior Manager, In-House Advisor Team will lead a team dedicated to delivering exceptional service, supporting advisor growth initiatives, and advancing strategic business objectives. This leader will champion a client-first culture, foster operational excellence, and help scale advisory solutions that create value for advisors, institutions, and clients.
This role is responsible for driving performance, coaching and developing talent, enhancing client experience, and partnering across the organization to support Cetera's strategic priorities.
What You’ll Do
- Lead and develop a high-performing in-house advisor team focused on delivering exceptional client service.
- Establish accountability for service metrics, operational performance, and client satisfaction.
- Drive continuous improvement initiatives to enhance advisor and client experiences.
- Ensure consistent execution of service standards while maintaining compliance with regulatory and firm requirements.
- Monitor and improve key performance indicators, including advisor and client support outcomes.
- Partner with business leaders to achieve financial and advisory growth objectives.
- Support initiatives that increase advisory asset growth and advisor productivity.
- Develop strategies that assist clients in transitioning from brokerage-based relationships to advisory solutions when appropriate.
- Utilize data analytics, reporting tools, and AI-enabled technologies to improve business insights, operational effectiveness, and decision making.
- Identify opportunities to expand advisor engagement, increase client retention, and strengthen advisor relationships.
- Support strategic initiatives related to Cetera's evolving advisory platform and RIA growth strategy.
- Ensure clients impacted by brokerage-to-advisory transitions receive proactive support and guidance.
- Collaborate with cross-functional partners to identify service gaps and implement scalable solutions.
- Advocate for advisors and clients throughout business transformation initiatives.
- Make decisions with a client-first mindset.
- Identify and solve challenges affecting underserved clients, advisors, and business partners.
- Manage resources effectively while balancing strategic objectives and operational needs.
- Translate business priorities into clear goals and measurable outcomes.
- Build strong partnerships across business units and support functions.
- Recruit, develop, and retain high-performing talent.
- Create a culture that celebrates success, encourages innovation, and supports continuous learning.
- Lead by example while fostering personal and professional growth across the organization.
What you need to have
- 7+ years of experience in financial services, advisor support, sales management, wealth management, or related leadership roles.
- Experience leading teams responsible for advisor engagement, client support, business development, or practice management.
- FINRA licenses and industry registrations, or the ability to obtain and maintain required licenses as determined by the business.
- Demonstrated success driving business growth, service excellence, and team performance.
- Experience interpreting business metrics and leveraging data to drive decisions and improve outcomes.
- Strong leadership, coaching, and talent development capabilities.
- Excellent communication, relationship management, and problem-solving skills.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Experience supporting advisory platforms, RIA operations, or wealth management programs.
- Knowledge of brokerage and advisory business models.
What is nice to have
- Experience working in a multi-channel wealth management organization.
- Proven ability to lead cross-functional initiatives and influence stakeholders at multiple levels.
- Familiarity with advisor recruiting, practice consulting, or advisor transition strategies.
Compensation
The base annual salary range for this role is $70,000 - $120,000. This position may also be eligible for incentive compensation, bonus opportunities, and a comprehensive benefits package.
#LI-Hybrid
About Us
About Us
What we give you in return:
Not many teams can say that they support people’s dreams coming to life. We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and fostering.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
- Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
- Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind
About Cetera
Cetera Financial Group® (Cetera) is a leading network of independent retail broker-dealers and registered investment advisers empowering the delivery of objective financial advice to individuals, families, and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation and a leading provider of retail services to the investment programs of banks and credit unions.
Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
Cetera Financial Group (Cetera) is a network of independent retail firms, including those that are members of FINRA/SIPC: Cetera Advisors LLC; Cetera Wealth Services, LLC (formerly known as Cetera Advisor Networks); Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors); and Cetera Financial Specialists LLC. Entities registered as investment advisers with the Securities and Exchange Commission include Cetera Investment Management LLC and Cetera Investment Advisers LLC. Cetera's principal office is located at 655 W. Broadway, 11th Floor, San Diego, CA 92101. Avantax Planning Partners, Inc. is an SEC registered investment adviser within the Aretec Group, Inc. (dba Cetera Holdings, an affiliate of Cetera). All the referenced entities are under common ownership.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
