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Open nowPosted 32 hours ago

Field Services Engineer

ECI73 open roles

Pay
$80,000 a year
Where
New York, NY, USA
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Your applicationOpen nowField Services EngineerECI · New York, NY, USA

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. ECI postings stay open a median of 19 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 32 hours ago

ECI median: 19 days open

The posting

Position Summary We are seeking an enthusiastic, personable, and qualified Field Service Engineer to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.

The Field Services Engineer will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.

Responsibilities

Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few Execute basic system maintenance including software and operating system patching, software Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)

Qualifications

Excellent communication skills with a strong ability to articulate technical information to non-technical people. Jargon need not apply here! Excellent prioritization skills and an ability to see the world through the eyes of the customer Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following: Microsoft Office 365 (O365) Microsoft Operating Systems such as Windows Server and Windows 10/11 Installing and configuring computer hardware operating systems and applications Active Directory including account creation, modification and password resets Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint Client VPN setup and troubleshooting Understanding of e-mail and spam technologies, and how messaging flows through these systems Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA) Hands-on hardware experience with desktops, laptops, and servers Familiarity with file system support including permissions, sharing, backups and restores Experience with cloud platforms such as Microsoft 365 suite

Preferred Skills

Experience with Managed Service Providers (MSP) Experience with VM Ware Experience with Azure

Based Salary $80,000 to $90,00

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