Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 74 days ago

Senior Network Operations Center Engineer

ECI63 open roles

Where
Bengaluru, Karnataka, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Network Operations Center EngineerECI · Bengaluru, Karnataka, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ECI's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 74 days ago

The posting

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.  The Opportunity:  We are seeking an enthusiastic, personable, and qualified Senior Network Operation Center Engineer (Network Monitoring) to join our amazing team! In this role, you will be part of the Network Services Team (NOC) that provides 24x7 monitoring, operations, and support services.  The Senior NOC Engineer – Network Monitoring will provide monitoring and troubleshooting of network infrastructure devices for global customers, supporting LAN/WAN/Firewalls /SD-WAN environments. While responding to Level 1 and 2 service tickets, you will work closely with the team to address complex network problems escalated by NOC engineers. You will be responsible for escalating issues to next-level support and engaging third-party vendors for any network or connectivity impairments.  This is an onsite role. What you will do:

Resolve level 1 and 2 network support cases, incidents, and work orders associated with routing, switching, WAN, SD-WAN and firewall environments following ECI defined SLAs.  

Set client expectations appropriately throughout the troubleshooting process, ensuring clear communication.  

Resolve incidents and requests from centralized monitoring systems related to, but not limited to the following:  

Alarm validation and alert correlation 

Routing protocol (BGP, OSPF, EIGRP) and switching issues (VLAN, STP) 

WAN/MPLS/VPLS/Express Route/Internet circuit issues 

SD-WAN related alerts (tunnel status, edge device health, policy issues) 

Connectivity issues, latency, packet loss, bandwidth utilization 

Firewall issues (Palo Alto, Cisco ASA, Fortinet — NAT, policies, sessions) 

Wireless network-related issues (controllers, AP connectivity) 

Perform troubleshooting, problem analysis, and isolation of network events in accordance with incident management guidelines.  

Follow ECI change control process for performing changes such as PAN-OS, IOS and Meraki upgrades, configuration changes, and SD-WAN updates during approved maintenance windows.  

Incident Management via ServiceNow tool.  

Follow client escalation procedures and handle customer calls for diagnosing network-related issues.  

Provide timely and accurate end-to-end support via phone, email, and ticketing documentation.  

Accurately document incidents, diagnostics, correlations, and resolutions in the ticketing system.  

Maintain WAN links and engage ISPs and vendors for circuit outages, latency, packet loss or bandwidth issues.  

Escalate outage events and network impairments to appropriate stakeholders when unresolved within SLA timelines.  

Monitor and track scheduled network maintenance activities, analyzing impact and ensuring alignment with approved windows.  

Coordinate with internal teams and respond to communications promptly.  

Act as an escalation point for NOC Engineers on network related issues.  

Produce reports such as RCA, investigation reports, and network health summaries.  

Provide training for new hires in lower roles on network troubleshooting and monitoring.  

Provide feedback for continuous improvement of NOC network operations. 

Ability to work on Major Incident Management (MIM) tickets (P1/P2) for Network related issues. 

  Who you are:

Bachelor’s degree in information technology/computer science or related field.  

5 years of relevant experience in network support & monitoring.  

Minimum 2 years as a NOC Engineer in network operations.  

Excellent communication skills with the ability to explain technical network issues clearly.  

Strong prioritization and customer centric mindset.  

Strong troubleshooting skills: ability to identify and analyze network issues, traffic behavior and performance bottlenecks.  

Strong documentation and communication skills.  

Ability to multitask in a high-volume NOC environment.  

Ability to prioritize tasks in high-pressure situations.  

Highly self-motivated and proactive.  

Willingness to work in 24x7x365 operational environment. 

Strong experience in configuration, management, and monitoring of:  

Routers and switches (Cisco or equivalent) 

Firewalls (Palo Alto, Cisco ASA, Fortinet) 

Wireless LAN controllers and access networks 

Strong understanding of TCP/IP networking fundamentals  

Experience with routing protocols: BGP, OSPF, EIGRP  

Experience with switching technologies: VLANs, STP, trunking  

Experience in WAN technologies: MPLS, Internet circuits, VPNs (IPSec, SSL) 

Hands-on experience with SD-WAN technologies and Firewalls such as:  

Cisco SD-WAN (Viptela) / VMware (Velocloud) / Fortinet / Palo Alto 

Monitoring tools such as LogicMonitor, SolarWinds, or similar SNMP-based platforms  

Ticketing tools experience such as ServiceNow  

Basic packet analysis tools (e.g., Wireshark – preferred) 

Certifications/Training Recommendations: CCENT or CCNA or CCNP or PCNSE or training equivalent. Knowledge of TCP/IP, Cisco routing, switching technologies and ITIL Exposure 

  Bonus points if you have:

Experience with Managed Service Provider (MSP) environments  

Experience with ServiceNow ITSM  

Experience with network monitoring tools (LogicMonitor, SolarWinds, ConnectWise Automate etc.)  

Knowledge of DNS and network-related services  

Relevant advanced network certifications 

  ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!  If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!   Love Your Job, Share Your Technology Passion, Create Your Future Here!   #LI-Onsite    

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ECI's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ECI's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ECI's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.