Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Client Support Analyst

eClerx3 open roles

Where
Raleigh, North Carolina, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Support AnalysteClerx · Raleigh, North Carolina, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eClerx's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. eClerx postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 4 days ago

eClerx median: 4 days open

The posting

Job Description

Client Support Analyst

Location: Raleigh, NC

Type: Full-time

Job Summary

The Client Support Analyst serves as the primary point of contact for Agents and Lenders using our Client's new voting platform, addressing inbound phone and email inquiries related to loan and amendment documentation, system functionality, and the platform's voting capture process. This role supports the onboarding and training of new Lenders, provides hands-on assistance with manual vote processing, amendment launches, and platform walkthroughs, and helps drive broader adoption of the platform across the client base. The Analyst also plays a key role in triaging and prioritizing client issues for timely resolution, while contributing to ongoing performance metrics and process improvement initiatives aimed at reducing turnaround times. Success in this role requires strong client-facing communication skills, sound judgment in a fast-paced support environment, and a proactive, detail-oriented approach to problem-solving.

Responsibilities

  • Address queries by phone and email from Agents and Lenders about the process and workflow of the Client's new voting service, including loan and amendment documentation, system queries, and the process of the new product's capture
  • Assist with developing and adhering to performance metrics, and provide continued recommendations for process improvement to reduce turnaround times for existing processes
  • Assist with projects that involve process improvement for the voting platform
  • Provide direct client training to drive adoption of the voting platform
  • Support onboarding of new Lenders for the voting platform
  • Provide ongoing support to new clients with training and manual processing of votes, launching amendments, and walkthroughs of the voting platform
  • Triage, categorize, and prioritize client issues to ensure timely routing and resolution

Eligibility Requirements

  • 1–3 years of experience in a client support, operations, or analyst role — typically within financial services, loan servicing, syndicated lending, or agent bank operations
  • Prior experience with loan or amendment documentation, or exposure to syndicated loan market processes, is a strong plus
  • Experience supporting a software platform or client-facing system (helpdesk, CRM, ticketing tools)
  • Strong verbal and written communication skills, with the ability to explain technical or process-related concepts clearly to external clients
  • Ability to triage, categorize, and prioritize multiple client issues simultaneously in a fast-paced environment
  • Experience providing client training or onboarding support, particularly for new systems or platforms
  • Analytical mindset with an interest in identifying and recommending process improvements
  • Proficiency with Microsoft Office, CRM/ticketing systems, and general comfort learning new platforms quickly
  • Bachelor's degree in Business, Finance, or a related field preferred; equivalent work experience may be considered in lieu of a degree

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against eClerx's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on eClerx's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    eClerx's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.