Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 368 days ago

ServiceNow CSM Administrator

ECS | Enterprise Change Specialists158 open roles

Where
Hyderabad, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowServiceNow CSM AdministratorECS | Enterprise Change Specialists · Hyderabad, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ECS | Enterprise Change Specialists's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 368 days ago

The posting

1. Job Summary

We are seeking an experienced ServiceNow Platform Engineer with deep expertise in Customer Service Management (CSM) and exposure to Now Assist (AI) capabilities. The ideal candidate will manage, optimize, and automate ServiceNow instances across multiple client environments in a Managed Services (MSP) delivery model. The role involves end-to-end platform ownership, automation design, CSM configuration, integrations, and stakeholder engagement—ensuring stable operations, continuous improvement, and measurable client value.

2. Must-Have Skills (Mandatory)

* 6–8+ years of hands-on experience as a ServiceNow Administrator / Engineer, including 3+ years of production-level CSM experience.

* Strong proficiency in:

* ServiceNow Administration & Configuration (users, roles, ACLs, CMDB, tables, catalogs, SLAs, notifications).

* CSM Modules (case management, entitlements, playbooks, workspaces, knowledge base, dashboards, and portals).

* Automation tools — Flow Designer, IntegrationHub, ATF, and orchestration.

* Integrations — REST/SOAP APIs, MID Server, webhooks.

* JavaScript, Glide APIs, UI Policies/Actions, and Client/Server scripts.

* Proven experience managing instance upgrades, update sets, cloning, and platform lifecycle governance.

* Strong understanding of ITIL v4 processes, change/release management, and secure configuration practices.

* Excellent communication skills to engage with cross-functional teams and clients.

3. Good-to-Have Skills (Optional)

* Practical exposure to Now Assist (AI) use cases such as agent assist, summarization, and search optimization.

* Experience with Performance Analytics, KPI dashboards, and SLA/OLA tracking.

* Background in multi-environment or MSP delivery setups.

* Knowledge of prompt governance, data privacy, and content guardrails for AI-driven workflows.

* Familiarity with Git-based update set governance and Jira/Azure Boards for Agile delivery.

* Experience supporting after-hours upgrades or release deployments.

4. Qualifications & Experience

* Education: BE/B.Tech in Computer Science, IT, or related discipline.

* Experience: 6–8+ years overall; 3+ years in CSM module implementation and administration.

* Certifications:

* Required: ServiceNow CSA (Certified System Administrator)

* Preferred: CIS–CSM, CAD, or CIS–ITSM; ITIL® 4 Foundation; micro-certs in Flow Designer, IntegrationHub, ATF, or PA

* Work Model: Agile/Scrum environment; occasional after-hours support during upgrades or major releases.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ECS | Enterprise Change Specialists's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ECS | Enterprise Change Specialists's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ECS | Enterprise Change Specialists's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.