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Open nowPosted 261 days ago

Customer Support Specialist - EDI & Integration Platform

eddyson11 open roles

Where
Atlanta, USA
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Your applicationOpen nowCustomer Support Specialist - EDI & Integration Platformeddyson · Atlanta, USA

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 261 days ago

The posting

Your mission

Customer Support & Technical Troubleshooting

  • Provide 1st and 2nd level technical support for B2B customers using our cloud platform
  • Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
  • Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams

Customer Onboarding & Enablement

  • Lead technical onboarding for new customers on our cloud platform
  • Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
  • Guide customers through setup and best practices for successful implementation

Process Development & Collaboration

  • Partner closely with implementation and development teams across time zones
  • Help build and refine scalable support and onboarding processes as we grow
  • Contribute ideas for improving customer experience and operational efficiency

Your place in our team

Join our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.

Your key to success

Required:

  • Experience with B2B integrations, EDI, or related technologies
  • Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)
  • Strong problem-solving skills and ability to troubleshoot technical issues independently
  • Excellent communication skills with both technical and non-technical audiences
  • Comfortable working in a startup-like environment within an established company
  • Self-motivated with high ownership and accountability

Preferred:

  • Previous customer-facing support or implementation experience
  • Familiarity with EDI standards (X12, EDIFACT, etc.)
  • Experience with ticketing systems and support workflows
  • Background in SaaS or cloud-based solutions

Why us?

Benefits & Compensation

Health & Wellness:

  • 100% company-paid health, vision, and dental insurance (employee coverage)
  • Dependent coverage available for health, vision, and dental plans (at employee cost)
  • Company-paid life insurance
  • Long-term disability insurance

Financial & Retirement:

  • 401(k) retirement plan

Time Off:

  • Paid time off (PTO)
  • Paid holidays

Why Join eddyson US

  • Growth Stage: Be an early team member with real impact on how we build and scale
  • Autonomy: High degree of ownership and decision-making authority
  • Global Collaboration: Work with experienced colleagues across the US and Europe
  • Modern Technology: Cloud-native platform built for the future of B2B integration
  • Market Opportunity: Join us during a pivotal growth phase in the US market

Location & Work Environment

This position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.

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