The posting
Job title:
Electrical Technician
Job family:
Facilities & Estates
Reports to:
Maintenance Supervisor
Job Reference:
F&E016
Job family definition
Roles within the Technical Services job family are responsible for maintaining, improving and operating Eden's buildings, infrastructure and technical systems. They support the safe and efficient operation of the estate through the delivery of maintenance services, compliance activities, asset care and technical expertise, helping create exceptional environments for visitors, colleagues and partners.
Role purpose
Deliver specialist electrical maintenance, inspection, testing, fault finding and installation activities across the Eden Project estate. Support safe, efficient and compliant operations of electrical infrastructure, systems and assets through the delivery of planned preventative maintenance, reactive repairs, projects works and technical expertise, contributing to asset reliability, statutory compliance and an exceptional visitor experience.
Key accountabilities
Carry out planned preventative maintenance (PPM), inspection, testing, fault-finding, repair and installation activities on electrical systems, infrastructure, equipment and associated building services, ensuring systems remain safe, reliable and compliant. Support statutory compliance activities through the completion of inspections, testing, certification, maintenance records and safe systems of work, identifying and escalating defects, hazards and compliance concerns as appropriate. Work alongside contractors and specialist suppliers, supporting the safe coordination and delivery of electrical works in accordance with agreed standards and procedures. Support the delivery of events, exhibitions, seasonal programmes and operational projects through the installation, maintenance, modification and removal of temporary and permanent electrical infrastructure. Maintain accurate maintenance, compliance and asset records using approved systems and processes. Maintain tools, equipment and work areas in a safe, clean and serviceable condition. Positively engage with visitors, colleagues and contractors, helping create a safe, welcoming and well-presented environment. Undertake all activities in accordance with Health & Safety legislation, risk assessments, permit procedures and Eden policies. Undertake any other duties commensurate with the level and responsibility of the role.
Demands of the role
Education & qualifications
NVQ Level 3 /City & Guilds Electrical installation, Maintenance or equivalent qualification. 18th Edition Wiring Regulations qualification GCSE or equivalent) standards of literacy and numeracy. Full UK driving license
Knowledge & skills
Good understanding of health and safety requirements relevant to electrical maintenance activities.Strong technical knowledge and experience of electrical maintenance, testing, inspection and fault finding.
Experience working with electrical building services, LV systems and associated infrastructure.
Knowledge of current electrical regulations, safe isolation procedures and industry best practice.
Ability to identify faults, prioritise work, and deliver effective solutions. Competent in the use of Microsoft Office applications and maintenance management systems.Strong communication and interpersonal skills, with the ability to work effectively with colleagues, contractors and stakeholders.
Decision- making
Makes day-to-day decisions relating to electrical maintenance activities, fault diagnosis and work prioritisation within agreed procedures and competency levels.Identifies electrical risks, compliance concerns, asset failures and infrastructure issues, escalating matters requiring significant expenditure, specialist support or service interruption.Applies technical knowledge and practical problem-solving skills to support operational continuity and safe operation of the estate.
Resourcefulness
Responsible for the effective use of materials, tools, test equipment and specialist resources associated with electrical maintenance activities.Uses initiative to identify and resolve electrical faults and maintenance issues whilst working within established procedures.Provides technical input into maintenance planning, asset condition reporting and lifecycle replacement recommendations.
People & asset management
No direct line management responsibility.Supports the protection, maintenance and improvement of electrical infrastructure and associated estate assets.May assist in supporting apprentices, contractors or colleagues undertaking electrical works.Decisions and actions have a direct impact on electrical safety, statutory compliance, asset reliability and visitor experience.
Communication & visitor experience
Regularly communicates with colleagues, contractors and stakeholders to coordinate maintenance activities and minimise operational disruption.Provides updates on maintenance progress, system failures, compliance issues and planned works.Works collaboratively with other departments to support operational requirements, events and visitor-facing activities.Ensures maintenance activities contribute to a safe, welcoming and well-presented environment that enhances the visitor experience.
Operational environment
Role involves a mix of indoor and outdoor working across the estate, with regular exposure to varying weather conditions and operational environments.Flexibility in working hours may be required to support operational requirements, events and emergency response activities.Regular requirement to work at height, in plant rooms and within operational environments whilst following safe systems of work.
Additional features
Expected to maintain and develop technical knowledge and remain up to date with relevant legislation, electrical standards, compliance requirements and industry best practice.All colleagues are expected to support Eden's mission and values, contributing to environmental sustainability through responsible decision making, efficient use of resources and continuous improvement within their area of responsibility.May be required to participate in emergency response arrangements and out-of-hours support activities as determined by operational needs.



