The posting
Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.
In this role, you will serve as a key first point of contact for employees and people leaders across our Costa Rica manufacturing operations, providing Tier 1 HR support and ensuring accurate and timely execution of HR administrative processes. You will manage employee inquiries and cases from intake through resolution, process employee data and documentation, and coordinate with other HR teams when escalation is required, while maintaining ownership of the employee experience.
How You’ll Make an Impact:
- Serve as a first point of contact for employees and people leaders, providing Tier 1 HR support, managing inquiries and cases from intake through resolution, and escalating requests to the appropriate HR teams when required.
- Administer employee lifecycle and workforce processes, including personal data changes, leave of absence, vacation, medical leave, permissions, resignations and other HR transactions, ensuring accurate and timely updates in HR systems.
- Create, maintain and update employee physical and digital records, including confidential and disciplinary documentation, ensuring accuracy, completeness and appropriate record management.
- Utilize Workday, ServiceNow, myHR and other HR technology and knowledge resources to manage employee information, cases and service requests effectively.
- Prepare and support recurring and ad hoc HR reporting, including EHS-related information, shift changes and other employee data required by authorized stakeholders across both Costa Rica manufacturing plants.
- Partner with HR Business Leaders and other HR teams to resolve employee inquiries, maintain an effective employee experience and ensure appropriate follow-through on escalated cases.
- Identify recurring issues, process gaps and opportunities for continuous improvement to strengthen HR service delivery, employee self-service resources and overall operational efficiency.
- Perform other incidental duties as assigned.
What You’ll Need:
- High School Diploma or equivalent and minimum of 2 years of experience in Human Resources, including HR Administration, HR Operations, Workforce Administration, HR Shared Services or a related HR support environment.
What Else We Look For:
- Intermediate English proficiency, with the ability to communicate effectively verbally and in writing.
- Advanced Microsoft Excel skills, including experience working with data, formulas, filters and reports.
- Experience managing employee data and performing HR transactions within an HR information system; Workday experience preferred.
- Experience with case management or employee service technologies; ServiceNow and/or myHR experience preferred.
- Experience supporting HR processes such as leave of absence, medical leave, vacation, resignations, personal data changes and employee documentation.
- Strong customer-service orientation and employee experience mindset, with the ability to interact effectively with employees, people leaders and HR stakeholders at all organizational levels.
- Ability to manage a high volume of inquiries, cases and competing priorities in a fast-paced HR or manufacturing environment.
- Strong critical-thinking and problem-solving skills, with the ability to exercise appropriate judgment when resolving or escalating HR inquiries.
- Excellent verbal and written communication skills.
- Proactive mindset with the ability to identify recurring issues and recommend practical process improvements.
- Ability to learn multiple HR processes and develop a broad understanding of the services provided across different HR areas.
- General understanding of applicable employment legislation, HR policies and compliance requirements.
- Ability to support employees and people leaders across both Costa Rica manufacturing plants and work according to the position’s established onsite requirements.
