The posting
Role Purpose
The Network Operation Manager is responsible for the day-to-day technical management of the water distribution network and related pumping facilities, ensuring stable and sustainable water supply and the broader technical team defines and implements the short-term CAPEX plan and the 25-year master plan.
This role is the operational focal point on the distribution side: translating the high-level technical roadmap, and the O&M / Technical Service Agreement into concrete daily actions in the field.
Responsibilities
Network Operations & Service Continuity
- Ensure continuity of supply - Organize and supervise daily operations of the distribution network and pumping stations, with 24-hour coverage by operators. - Manage normal and high-risk situations (e.g., high turbidity events, power failures, equipment outages, pipe bursts incidents, customer complaint incidents) to maintain service as far as possible.
- Implement the technical roadmap - Apply decisions on priorities: immediate stabilization vs. preparation of CAPEX works.
- Monitor performance - Track key operational indicators (pressure, flows, interruptions, leak rates, response times to incidents). - Report regularly to management on network performance and emerging issues.
Team Organization & Workforce Management
- Assess existing organization - Review the current organization chart of technical group (engineering head, foremen, pump operators, leak detection staff, maintenance workers, regular vs. agency/subcontracted personnel). - Compare actual roles and responsibilities to the needs of operations. - Optimize staffing and roles - Propose whether the existing organization is sufficient, needs reinforcement, or can be streamlined. - Identify critical positions (e.g., leak detection, pumping operations, maintenance) and ensure clear responsibilities.
- Support HR decisions - Provide technical input on which staff to absorb based on performance and fit with standards. - Identify training needs and staff who can evolve into higher responsibility roles.
Coordination with Process & Treatment Teams
- Split of technical focus
- Coordinate closely with: - Process and treatment engineers focusing on plant process and equipment. - Network/pumping specialists focusing on pumping stations and distribution. - Joint workshops & split sessions - When workshops with the water district and other stakeholders occur (e.g., meeting with the experienced general manager), organize and participate in split sessions: - One stream for treatment process and equipment. - One stream for pumping and networks (led or co-led by the Network Operation Manager). - Handling high turbidity and operational incidents - Integrate lessons from the water district (e.g., only the pulsator plant works adequately in high turbidity events) into network operations planning: Adjust network operation patterns during high-turbidity episodes. Coordinate with treatment colleagues on how plant constraints affect network operations.
Key Qualifications
- At least 3-5 years of experience in water/wastewater treatment.
- Experience in either the Municipal sector (MWSS, MWCI) or Industrial sector.



