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Open nowPosted 2 days ago

Junior Customer Success Agent (Portuguese Speaker- ROW Market)

EF / Hult294 open roles

Where
Barcelona, Cataluna, Spain
Work mode
Hybrid
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Your applicationOpen nowJunior Customer Success Agent (Portuguese Speaker- ROW Market)EF / Hult · Barcelona, Cataluna, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EF / Hult's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. EF / Hult postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 2 days ago

EF / Hult median: 12 days open

The posting

Job Description

Junior Customer Success Agent (Portuguese Speaker- ROW Market)

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of Portuguese to join our European team in Barcelona's office.

As a Junior Customer Success Agent - ROW Market you will be responsible for providing customer support and guidance in our online English courses.

Your responsibilities will include, but not be limited to:

  • Organize and host engaging onboarding webinars to introduce new students to EF English Live’s platform, features, and learning resources.
  • Monitor customer payment schedules and ensure timely payments.
  • Work proactively with students to identify solutions and prevent cancellations.
  • Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
  • Represent the EF English Live brand and deliver on its promise: “Learn English. Finally.”
  • Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.

Requirements:

  • The candidate must be already based in Barcelona.
  • An advanced/native level of Portuguese.
  • A minimum of C1 level of English.
  • 1 - 2 years’ experience in Customer Service minimum.
  • Customer-focused approach. and target-driven attitude
  • Ability to communicate effectively and concisely to customers.
  • Cultural awareness and ability to work within a team.

Benefits and fun stuff:

  • Fixed salary + commission plan
  • Flexible working: 2 days at the office, 3 from home
  • 28-day holidays/year
  • Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
  • Wellhub discounts
  • Internal Career Path and opportunities internationally.
  • Work in a multinational office.
  • Work with passionate and enthusiastic people.
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    Written against EF / Hult's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EF / Hult's form

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  4. Every reply, sorted

    EF / Hult's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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