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Open nowPosted today

Customer Service Representative I - Ball Memorial - Part Time Evenings

ekcm.fa.us6.oraclecloud.com/CX1,034 open roles

Where
Muncie, IN, United States
Work mode
On site
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Your applicationOpen nowCustomer Service Representative I - Ball Memorial - Part Time Eveningsekcm.fa.us6.oraclecloud.com/CX · Muncie, IN, United States

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. ekcm.fa.us6.oraclecloud.com/CX postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

ekcm.fa.us6.oraclecloud.com/CX median: 8 days open

The posting

Job Description

Location:

Ball Memorial Hospital

2401 W. University Ave

Muncie, IN 47303

Schedule: 24 hrs/wk - 2nd shift position (occasional 3rd shift) primarily scheduled for Thursdays, Fridays, and rotating weekends and holidays. While these are the core shift requirements, flexibility is desired to accommodate coverage needs related to call-offs, PTO, and other staffing needs.

Key Responsibilities:

  • Handling Internal and External Calls
  • Screening Patient Information
  • Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
  • Dispatching IU Health Police
  • Utilizing & Scheduling Internal and External Providers
  • Providing Directory Services

Qualifications

  • High School Diploma/ GED Required
  • Proficiency in computers & telephone inquiries required
  • Customer service experience required
  • Knowledge of medical terminology preferred
  • Strong verbal communicator
  • Strong interpersonal skills
  • Call Center experience
  • Medical Office/Healthcare Facility Experience Preferred

Organization Description

IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork.

Job Description

We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling afterhours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies afterhours.

Requirements:

  • High School Diploma/GED is required.
  • Requires 0-3 years of relevant experience.
  • Requires proficiency in Microsoft Office.
  • Requires the ability to manage time effectively in a fast-paced environment.

About Us

  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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