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Open nowPosted yesterday

Customer Service Representative I

ekcm.fa.us6.oraclecloud.com/CX985 open roles

Where
Brownsburg, IN, United States
Work mode
On site
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Your applicationOpen nowCustomer Service Representative Iekcm.fa.us6.oraclecloud.com/CX · Brownsburg, IN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ekcm.fa.us6.oraclecloud.com/CX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. ekcm.fa.us6.oraclecloud.com/CX postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted yesterday

ekcm.fa.us6.oraclecloud.com/CX median: 5 days open

The posting

Job Description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

  • 401(K) retirement savings with employer match
  • Tuition reimbursement
  • Employee Assistance Program – Counseling at no cost to you
  • Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 7:45am-8:15pm (10/12-hour shifts)

Saturday & Sunday 7:45am-6:15pm

**travel to Avon location; as needed

**Must work 36 hours per week; holidays and weekends

Training:

Week 1: Tuesday-Friday 8:00am-4:30pm

Week 2: Monday-Thursday 8:00am-4:30pm

WORK LOCATION

Brownsburg Urgent Care

KEY RESPONSIBILITIES

  • Responds to patient/customer inquiries via phone and email in a timely and professional manner.
  • Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
  • Collaborate with other departments for issue resolutions as necessary.
  • Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
  • Processes orders, exchanges, and other service requests.
  • Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

  • High School Diploma/GED is required.
  • Requires 0-3 years of relevant experience.
  • Requires proficiency in Microsoft Office.
  • Requires the ability to manage time effectively in a fast-paced environment.

About Us

  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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