The posting
Job Description
Overview
We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.
Sound like a perfect match? Apply now - we can't wait to hear from you!
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:
- 401(K) retirement savings with employer match
- Tuition reimbursement
- Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
- Employee Assistance Program – Counseling at no cost to you
- Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!
Description:
Pharmacy Technician - Infusion Medication Access Team
The Pharmacy Technician serves within IU Health's centralized system-level infusion access model and functions as a key operational liaison between ordering providers, infusion operations, and revenue cycle teams. Supporting pharmacists on the team, the Pharmacy Technician’s focus is on infusion access, clinical review support, payer navigation, and referral management.
The Pharmacy Technician supports timely patient access to infusion therapies by coordinating referral intake, gathering clinical and payer information, supporting prior authorization readiness, assisting with site-of-care coordination activities, and facilitating communication among providers, nurses, and financial clearance teams. The position plays a critical role in helping patients navigate the infusion access process while supporting efficient authorization workflows and reducing delays to treatment.
The Pharmacy Technician partners closely with physicians, advanced practice providers (APPs), nurses, financial clearance specialists, managed care teams, and infusion program leaders across the health system to help ensure patients receive the right therapy in the right setting at the right time.
As a member of a newly established system team, this individual must be comfortable working in an evolving environment and helping refine workflows, processes, and best practices across multiple infusion service lines.
This position does not participate in medication compounding, dispensing, or traditional infusion pharmacy operations.
Key Responsibilities
Referral Intake and Access Coordination
- Serve as a centralized point of intake for non-oncology infusion referrals.
- Review referrals for completeness and identify missing demographic, insurance, clinical, or provider information.
- Coordinate with provider offices, nursing teams, and operational partners to obtain required documentation.
- Facilitate timely movement of referrals through the infusion access pathway.
- Support standardized referral workflows across the health system.
Prior Authorization and Financial Clearance Support
- Collaborate closely with financial clearance and authorization teams to gather information required for payer review.
- Collect and organize clinical documentation needed to support authorization requests.
- Monitor referral and authorization work queues and assist in resolving barriers to progression.
- Communicate payer requirements, documentation needs, and status updates to clinic staff and operational teams.
- Assist with tracking denials, resubmissions, and authorization outcomes.
Clinical Documentation Support
- Obtain and organize medical records, laboratory results, treatment histories, and supporting clinical documentation.
- Escalate complex clinical questions or medical necessity concerns to pharmacists and providers.
- Assist with preparation of documentation packages for authorization, appeal, and payer review processes.
- Maintain accurate and complete documentation within designated systems.
Site-of-Care Coordination
- Assist with identification and coordination of payer-directed site-of-care requirements.
- Support referral transitions between hospital outpatient departments, ambulatory infusion centers, home infusion services, and alternate infusion settings.
- Coordinate with operational teams to facilitate efficient patient placement based on payer and clinical requirements.
Provider and Team Collaboration
- Serve as an operational resource for physicians, APPs, nurses, and revenue cycle partners.
- Communicate professionally and effectively with internal and external stakeholders.
- Assist with resolution of access barriers, referral issues, and workflow challenges.
- Build collaborative relationships across multiple specialties and geographic locations.
- Participate in multidisciplinary discussions focused on improving patient access and operational efficiency.
Program Development and Optimization
- Participate in the development and refinement of infusion access workflows, policies, and operational standards.
- Identify opportunities to improve referral processing, authorization readiness, and patient access.
- Support maintenance of payer intelligence resources, referral tools, and operational playbooks.
- Assist with operational reporting and performance metric tracking.
- Support the ongoing growth of the infusion access program as a centralized enterprise service.
Minimum Qualifications
- High school diploma or equivalent required.
- Current Indiana Pharmacy Technician registration required or eligible for registration.
- National pharmacy technician certification (PTCB or ExCPT) required within established organizational timelines.
Success Characteristics
The ideal candidate will demonstrate:
- Strong critical thinking and problem-solving skills.
- Ability to navigate complex operational and payer-related processes.
- Comfort interacting directly with physicians, APPs, nurses, financial clearance specialists, and operational leaders.
- Exceptional communication and relationship-building abilities.
- Adaptability and resilience within a newly formed and rapidly evolving team structure.
- A process-improvement mindset and willingness to help build new workflows and operating models.
- Passion for improving patient access to medically necessary therapies.
- Commitment to collaboration, innovation, and enterprise-wide health system improvement.
Schedule and Work Location
Schedule
- Full-time
- Monday through Friday, day shift
- No regularly anticipated weekends, holidays, or on-call responsibilities
Work Location
- Hybrid position; team members are expected to work on-site a minimum of three (3) days per week.
- Flexible work location within Indiana.
- May be based at the IU Health Integrated Service Center (ISC) in Plainfield, Indiana, or at other IU Health facilities across the state. Requirements: • Requires the absence of criminal history related to the ability to work with drugs. • Requires strong mathematical calculation skills. • Requires working knowledge and skills as a pharmacy technician in assigned areas and ability to work within established procedures under moderate supervision. • Requires effective written and verbal communication skills. • Requires effective customer service skills. • Requires intermediate proficiency typing and using Microsoft Office applications. High School Diploma or GED required. • Requires Indiana Pharmacy Technician License OR intern/extern license if enrolled in accredited college of pharmacy. • Pharmacy Technician National Certification required unless enrolled in accredited college of pharmacy.
About Us
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
