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Open nowPosted 49 days ago

Senior Professional Services & Implementation Manager

ELCA Switzerland and Europe62 open roles

Where
Fort Lauderdale, Broward, United States
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Your applicationOpen nowSenior Professional Services & Implementation ManagerELCA Switzerland and Europe · Fort Lauderdale, Broward, United States

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. ELCA Switzerland and Europe postings stay open a median of 12 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 49 days ago

ELCA Switzerland and Europe median: 12 days open

The posting

Job Description

About the opportunity SECUTIX is the enterprise ticketing and audience engagement platform behind some of the most complex live events in the world - international federations, major tournaments, championship venues, and cultural institutions across Europe and beyond. Our S-360 platform is built on a simple premise: the rightsholder should own the fan relationship, the fan data, and the distribution of their own inventory.

SECUTIX Americas is the North American arm of that business, headquartered in Fort Lauderdale and backed by our Swiss parent. We are early in our US build-out and winning against entrenched incumbents in live sports, cultural arts, and attractions. The platform is proven at global scale; the Americas organization is being built now.

This is a founding leadership hire for our delivery function. You will own how SECUTIX implementations run in this market and will build the team in the US.

What you'll own

Delivery leadership

  • Own end-to-end delivery of SECUTIX S-360 implementations across the Americas: enterprise sports properties, arts and cultural venues, attractions, and multi-venue campuses and districts.
  • Serve as the accountable executive for time-to-go-live, delivery quality, scope discipline, and services margin across the regional portfolio.
  • Personally lead the most strategic and complex programs: multi-entity federations, championship events with fixed immovable go-live dates, and migrations off incumbent platforms.
  • Run delivery governance: steering committees, executive status reporting, escalation management, and go/no-go decisions for launch readiness.

Build and grow the team

  • Design the Americas delivery organization: define roles, levels, ratios, and the hiring sequence from a small founding team to a scaled practice.
  • Recruit, onboard, coach, and retain implementation consultants, project managers, and solution and configuration specialists.
  • Establish career paths, performance expectations, certification standards, and a bench plan that supports regional revenue growth without over-hiring ahead of it.
  • Build a culture that combines consulting rigor with live-event operational reality.

Build the practice

  • Localize and industrialize SECUTIX’s global delivery methodology for the Americas market: statements of work, project plan templates, discovery frameworks, configuration standards, data migration playbooks, UAT protocols, training curricula, and hypercare models.
  • Build repeatable, vertical-specific implementation accelerators.
  • Manage and report the delivery KPI set: time-to-value, on-time go-live rate, services utilization and realization, project margin, CSAT at launch, escalation volume, and first-90-day platform adoption.
  • Own the data migration and integrations discipline in partnership with product and engineering.

Partner with the commercial team

  • Support pre-sales and RFP pursuits: services scoping & pricing, delivery risk assessment, and the implementation narrative in bids and orals.
  • Ensure a clean sales-to-delivery handoff, and that what gets sold is what can be delivered profitably.
  • Act as a credible executive voice with client sponsors - CFOs, CIOs, CROs, and executive directors - before, during, and after signature.

Work across the global organization

  • Represent Americas delivery requirements to global product and engineering; advocate for market-specific roadmap needs.
  • Leverage and align with European delivery and customer success teams on shared clients, global events, and reusable IP.
  • Coordinate with partners and systems integrators where third-party delivery capacity or specialist scope is required.

What you bring

Required

  • 15+ years in enterprise software delivery, with a meaningful portion in professional services, implementation, onboarding, or technical program management at a B2B SaaS vendor.
  • 5+ years leading people, including direct experience hiring and developing a delivery or implementation team, and not just managing an inherited one.
  • Demonstrated ownership of complex, multi-stakeholder implementations with hard external deadlines and executive visibility.
  • Strong command of delivery economics: scoping, estimating, SOW construction, change orders, utilization, and margin.
  • Track record building process where none existed: methodology, templates, playbooks, and standards that survive your absence.
  • Executive presence and the credibility to hold a difficult conversation with a client sponsor without damaging the relationship.
  • Willingness to travel and to work event-driven hours during launches and championship windows.

Strongly preferred

  • Hands-on experience with a major ticketing platform — SECUTIX, Ticketmaster/Archtics, Paciolan, AXS, SeatGeek, Tessitura, AudienceView, Spektrix, Ticketure, or similar.
  • SaaS CRM implementation background (Salesforce, Dynamics, HubSpot) with real data migration and integration experience.
  • Experience standing up a delivery function at a company entering a new geography or vertical.
  • Comfort with a European-headquartered organization and cross-time-zone collaboration.
  • Bachelor’s degree or equivalent experience. PMP, PMI-ACP, Prince2, or Scrum certification a plus, but not a substitute for track record.
  • Spanish, given Americas scope.

Location: Fort Lauderdale, FL

About Us

SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Opera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.

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