The posting
This is a fully remote position with a U.S. based company.
The Medicaid Team Lead is primarily responsible for overseeing cases and people management of their team of Eligibility & Application Support Specialists, as well as Administrative Assistants.
The Team Lead seeks to foster a high performance team, ensure quality of their work, and ensure the team reaches monthly goals of case submissions and closures. The Manager supports the Specialists on their cases and with client escalations, when appropriate.
The Team Lead should possess significant experience in small team leadership, goal setting, performance management, and customer service in a professional service setting. The Manager should be familiar with the Medicaid planning process, eligibility, and the strategies used to achieve results.
Specific Job Responsibilities
- Directly oversee a team of 3-4 people including interviewing and hiring for replacements
- Serve as team leader by assessing and developing employees through continuous training and mentoring
- Oversight of direct reports, ensuring efficient management of the team and client caseload
- Effective delegation and engagement, modeling leadership behaviors
- Work with the Director of Medicaid Teams to conduct monthly, quarterly and annual performance reviews; address disciplinary issues when necessary
- Issue Performance Improvement Plans for individual team members when appropriate and ensure appropriate follow up and evaluation for sustained improvement.
- Work with the Sr Manager Medicaid Teams to evaluate team bandwidth and delegation of tasks
- Learn, understand, and research both federal and state Medicaid LTC regulations & eligibility guidelines
- Evaluate cases to facilitate customized eligibility planning strategies for each client
- Serve as adviser on case issues so Medicaid Specialists can accurately process applications within required timelines
- Resolve escalated issues arising from the Medicaid application process
- Hold regular team, and individual direct report, meetings to keep staff updated on process and policy changes
- Promptly respond to client questions or concerns when needed
- Follow company data security policies to ensure client information is secure
- Validate biweekly time cards within RIPPLING
- Be proficient with company productivity tools (CRM database, Google Docs, Adobe PDF editor, online “snail mail”, etc)
- Utilize tracking systems to report data-driven progress towards goals; reviews monthly productivity reports with Sr Manager Medicaid Teams
- Performs other duties as assigned
Requirements:
- High school diploma or equivalent
- English fluency and professional written and verbal communication skills
- Minimum 3 years in a supervisory role with people management experience
- Experience with managing and training direct reports; talented at identifying strengths and sources of confidence in team members
- Working knowledge of long term Medicaid, including processing applications and a thorough understanding of Medicaid LTC eligibility rules
- Ability to think strategically and contribute to process and system improvements Demonstrated ability to understand financial assets, such as IRA’s, life insurance policies, annuities, trusts, etc.
- Ability to analyze financial data using spreadsheet calculations; high comfort level with math.
- Experience with complex problem solving and process improvement techniques
- Ability to collaborate within a team environment; self aware and able to accept constructive feedback from team members
- Strong planning and organizational skills
- Responsible self-starter who keeps commitments to deadlines
- History of working successfully with individuals and groups representing a range of cultural backgrounds, orientations, and life experiences
- Experience with file and document management
- Proficient in Google Suite of products, including Google Docs and, particularly, Google Sheets
- Proficient using pdf editing software, such as Adobe Acrobat
Preferred Qualifications
● Professional background in the Medicaid long term care industry
● Hands on case management experience
● Experience working in a fully remote environment, using cloud based productivity tools
● Experience using a CRM or similar project management database
● Understanding of how to generate spreadsheet reports from a database or CRM
What We Offer:
● Starting compensation amount to be determined
● Paid time off for federal U.S. holidays; additional personal time off (PTO)
● We provide you with a work computer, and related software/hardware, internet stipend
● Health insurance stipend
● Career opportunity to become a Certified Medicaid Planner™
● Comprehensive leadership training and mentorship while becoming familiar with the team management role
We're thrilled you're interested in the opportunity with Eldercare Resource Planning. We are currently focused on operating out of our registered states which includes CA, CO, CT, FL,IL, MA, MD, MO, NY, PA, TN, TX, WA, and WV. If you reside in any of these states, please know our team will be in touch should your qualifications meet our criteria. If you're reside outside of those states, we'll keep you in the system for future opportunities as we continue to expand.
About Eldercare Resource Planning
Eldercare Resource Planning, LLC is a well-established family owned company providing professional Medicaid Planning services to individuals and families. Our team of Medicaid Specialists are dedicated to working closely with each client, assisting them with the entire application process to ensure a successful approval for Medicaid long term care benefits. To learn more about our company
Our company strives to create a work culture that provides growth for its team members. Our goal is to foster both personal and professional development for our team.
NOTE: We are registered to employ U.S. citizens in many (but not all) states. If you do not reside in one of our registered states you may not be eligible for employment. Please speak with your recruiter to learn more about our registered states.
