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Open nowPosted 16 days ago

Senior Customer Engagement Manager, JR856

Eleks19 open roles

Where
Lviv
Work mode
Remote
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Your applicationOpen nowSenior Customer Engagement Manager, JR856Eleks · Lviv

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Eleks postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 16 days ago

Eleks median: 14 days open

The posting

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.

ABOUT PROJECT

The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.

REQUIREMENTS

  • 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
  • Practical experience managing complex RFPs, RFIs, or formal tender submissions
  • Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
  • Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
  • Experience working with technical and commercial proposal documentation
  • Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
  • Excellent written and verbal English communication skills (Advanced)
  • Ability to work independently, manage competing priorities, and deliver under strict deadlines
  • Strong stakeholder management, problem-solving, and decision-making skills
  • Experience managing government or public sector tenders (USA/UA)

WOULD BE A PLUS

  • Understanding of public procurement procedures, compliance requirements, and government contracting practices
  • Experience with structured bid management methodologies and APMP best practices
  • APMP/PMP certification or relevant
  • Experience developing proposal win strategies, executive summaries, and value propositions
  • Experience using AI tools to support bid development, document analysis, and proposal quality assurance
  • Experience managing several complex bids simultaneously

KEY COMPETENCIES

  • Strong ownership and accountability for bid outcomes
  • Excellent planning, prioritization, and time management
  • Attention to detail and commitment to quality
  • Proactive and assertive stakeholder communication
  • Ability to coordinate cross-functional teams without direct reporting authority
  • Resilience and adaptability in deadline-driven environments
  • Continuous improvement mindset

WHAT YOU WILL GET WITH ELEKS

  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with a low level of bureaucracy
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