Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 554 days ago

Customer Success Partner (US, Remote)

Eleos Health17 open roles

Pay
$120,000 – $140,000 a year
Where
US
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Partner (US, Remote)Eleos Health · US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Eleos Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Eleos Health postings stay open a median of 50 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 554 days ago

Eleos Health median: 50 days open

The posting

Who is Eleos Health?

The people who deliver care in our communities and homes do some of the most important work in healthcare. But too often, theyʼre asked to spend their time navigating paperwork, administrative burden, and problems they only discover after something has already gone wrong.

Eleos exists to change that.

Weʼre building the system of action for community-based care - helping behavioral health, hospice, home health, and other care teams spend less time reacting to problems and more time focused on the people they serve.

Powered by our Polaris AI, Eleos works alongside clinicians and their teams to understand whatʼs happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.

Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.

What is this opportunity?

We are seeking an Strategic Customer Success Partner to own the strategic success of some of Eleos’s largest and most complex customers. You will serve as a trusted advisor to customer leaders, ensuring customers achieve measurable value, strong adoption, and long-term success with Eleos.

Reporting to the Manager, Strategic Customer Success, you will own the customer strategy across your portfolio — anticipating risk, identifying opportunities, developing strategic success plans, and mobilizing the right customer and Eleos stakeholders to drive results.

Who are you?

You are a strategic, proactive customer leader who takes ownership of long-term outcomes. You are curious about your customers’ organizations and bring recommendations and a clear point of view rather than simply reacting to requests.

You are comfortable navigating complex organizations, influencing executive stakeholders, using data to drive decisions, and balancing customer advocacy with business objectives. Most importantly, you anticipate what your customers will need next and build the strategy to get them there.

How will you contribute?

  • Own strategic customer strategy: Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth.
  • Build strategic relationships: Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors, maintaining strong alignment on priorities, value, and long-term partnership goals.
  • Drive adoption and value: Use utilization, customer health, workflows, and outcomes data to identify barriers and proactively develop strategies that increase adoption and demonstrate measurable clinical and operational impact.
  • Anticipate and mitigate risk: Identify early signals of customer risk, maintain a clear point of view on account health and renewal readiness, and lead mitigation strategies before issues become urgent.
  • Lead strategic conversations: Facilitate executive business reviews and other high-impact conversations, bringing data, insights, best practices, and evidence-based recommendations that help customers maximize the value of Eleos.
  • Drive retention and growth: Partner closely with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk.
  • Orchestrate and influence: Mobilize cross-functional teams to advance customer priorities while translating customer trends and insights into recommendations that influence Eleos’s Product, CS strategy, and broader customer experience.
  • Lead cross-functional collaboration: Partner closely with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy, remove barriers, and deliver a seamless customer experience. Act as the strategic connector across teams, ensuring clear ownership and coordinated execution against customer goals.
  • Elevate Customer Success: Share best practices, improve scalable playbooks and processes, and support the growth of the broader CS team.

What will help you succeed?

  • 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment.
  • Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases.
  • Proven ability to drive product adoption, measurable value, retention, and strategic account plans.
  • Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders.
  • Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth.
  • Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives.
  • Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment.
  • Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms.
  • Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred.
  • Ability to travel 30% for customer visits

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. This role offers:

  • A team of amazing people with a shared vision and the infinite drive to make it happen
  • The base pay range for this position is $120,000-140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
  • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
  • Fully remote work environment

Benefits

For employees

  • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
  • Significant equity and 401(k) plans matched to 4%
  • Company sponsored retirement plan
  • Global business travel insurance for you and any dependents traveling with you
  • Domestic conference budget and annual learning & development stipend
  • Remote work stipend

Life & family

  • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
  • Fertility treatment and family planning coverage

Culture & development

  • Annual learning & development stipend
  • Employee resource groups and team-driven celebrations and events
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Eleos Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Eleos Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Eleos Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.