The posting
Working Pattern: Monday to Friday - London / Field-Based Salary: £Competitive plus company car/car allowance and bonus structure Job ID: 7987 What you’ll be serving up…
Supporting the retention, renewal and extension of client contracts across the Business & Industry division. Working with operational and support teams to develop tailored client solutions and value-led proposals. Managing contract renewal activity, ensuring key milestones and documentation are delivered on time. Using CRM systems to monitor contract lifecycles, identify risks, and coordinate appropriate interventions. Building strong relationships with site teams and clients through regular communication and site visits. Supporting the preparation and delivery of client presentations, review meetings, and re-bid activity. Developing and tracking action plans to address client feedback and enhance service delivery. Providing clear updates and insights on client retention performance and upcoming opportunities.
The ingredients you'll bring...
Experience building and maintaining strong client relationships in a commercial or operational environment. Excellent communication skills with the ability to influence and engage stakeholders at all levels. Strong organisational skills and the ability to manage multiple projects and deadlines simultaneously. A commercial mindset with sound analytical and problem-solving abilities. Experience using CRM systems to manage activity, reporting, and customer engagement. Confidence producing professional presentations and client-facing documentation. Knowledge of the contract catering, hospitality, or facilities management industry would be advantageous. Proficiency with Microsoft Office and Adobe Creative Suite, including InDesign, is desirable.



