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Open nowPosted today

Hospitality Manager

elioruk266 open roles

Where
London NW4 1RL, UK
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Your applicationOpen nowHospitality Managerelioruk · London NW4 1RL, UK

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The clock on this job

Early applications get read.

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Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.2%30 days
This job: posted today

The posting

Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week Salary: £36,000 Per Year | £18.46 Per Hour  Job ID: 8036 What you'll be serving up… As a Hospitality Manager, you will lead the delivery of a best-in-class hospitality experience across premium matchday hospitality, conferences, private events and non-matchday business at Saracens Rugby. Working closely with the Site Director of Food & Beverage, Head Chef and client stakeholders, you will lead front-of-house operations, develop exceptional service standards and build a high-performing directly employed casual workforce.

Leading and developing hospitality teams across lounges, suites, restaurants, bars and guest-facing areas Creating a positive, high-performance culture focused on outstanding guest service, teamwork and colleague engagement Recruiting, training and retaining a skilled casual workforce while reducing reliance on agency labour Developing workforce plans, talent pipelines and succession plans to support operational requirements Managing onboarding, induction and training programmes to ensure colleagues are confident, capable and deployment-ready Delivering pre-event planning, rota management, role allocation and service briefings for all fixtures and events Leading from the floor during service, supporting teams, engaging with guests and resolving issues quickly and professionally Working closely with culinary, retail, sales, events, security and logistics teams to deliver seamless event experiences Monitoring guest feedback, service standards and operational performance to continuously improve the customer journey Managing labour productivity, payroll, revenue, stock, wastage and service-quality targets Ensuring compliance with food safety, allergen management, licensing, cash-control and health & safety requirements Building strong relationships with clients and stakeholders while reporting on workforce performance, training and operational improvements

The ingredients you'll bring...

Significant hospitality management experience within stadiums, events, hotels, conferences, contract catering or premium hospitality environments Proven experience recruiting, developing and retaining large casual workforces Strong leadership skills with the ability to coach, motivate and develop high-performing teams Experience designing and delivering induction, service and leadership training programmes Excellent workforce planning, rota management and labour productivity experience A strong customer focus with a passion for delivering exceptional guest experiences Commercial awareness with the ability to balance service excellence, labour efficiency and operational performance Excellent communication and stakeholder management skills Ability to remain organised, visible and calm under pressure in a fast-paced environment Strong knowledge of food safety, allergen management, licensing and health & safety requirements Relevant hospitality or management qualification, or equivalent senior-level experience Flexibility to work evenings, weekends and major event schedules as required

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