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Open nowPosted 25 days ago

Support Manager

elioruk246 open roles

Where
West Midlands, UK
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Your applicationOpen nowSupport Managerelioruk · West Midlands, UK

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Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 25 days ago

The posting

What you’ll be doing… As a Support Manager, you will be responsible for overseeing the delivery of high-quality support services across the organisation. You’ll lead a team to ensure user needs are met efficiently and effectively, driving performance, continuous improvement, and excellent customer service.

Manage and lead the day-to-day operations of the support team, ensuring timely resolution of queries and issues Monitor team performance and service levels, implementing improvements where needed Act as a point of escalation for complex or high-priority support requests Develop and maintain processes to improve efficiency and consistency in service delivery Support the onboarding and training of new team members Collaborate with internal departments to understand support needs and align services accordingly Produce regular reports and insights on support activity, trends, and KPIs Ensure compliance with internal policies and relevant regulations Promote a user-focused culture of responsiveness, clarity, and professionalism Lead or contribute to projects involving new tools, processes, or service enhancements

Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week Job ID: 7701 What can you bring?

Proven experience in a support, service, or team management role Strong leadership and team development skills Excellent problem-solving and organisational abilities Clear and confident communication skills, both written and verbal A proactive, customer-focused approach Experience managing service performance and driving continuous improvement Ability to work effectively with stakeholders at all levels Knowledge of service desk, support, or administrative environments (sector-specific knowledge is a plus)

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